Network Operations Center Technician I - Monitoring Cell (Sensor)

In support of Network/Cyberspace Operations mission, directly supporting Air Force Information Networks (AFIN) Mission Assurance Center (AMAC), Monitor networks and systems.

Monitors and maintains the Air Force’s network systems. Troubleshoots network systems when necessary and makes improvements to the networks, tools, and procedures.

Monitoring and Sensor Operations: The contractor shall monitor, identify, analyze, document, and report on events and incidents occurring on AFIN systems to include 16 AF operated systems and reported AFIN end-user degradations and outages.

Key Tasks & Responsibilities

• Identifying, documenting and reporting outages or degradations of 16 AF operated systems
• Communicating directly with 26 NOS, 83 NOS, 561 NOS, 691 COS, 690 COS, MCCCs, 616 Operations Center (OC), and AMAC Crew representatives on network outages and concerns and providing direct support to cyber operations across the AFIN
• Utilizing AFIN monitoring tools (currently, SolarWinds, Net Cool, Remedy, and Mission Assurance Decision Support System (MADSS))
• Performing routine hardware/software checks for 16 AF operated equipment including: routers, switches, firewalls, web proxies, and servers (Domain Controllers, Exchange, Certificate Authorities, etc.)
• De-conflicting ASIs with identified system degradations/outages
• Recording routine checks in Master Station Log
• Collecting, documenting, and reporting actionable intelligence for initial event and incident response

• Performing routine queries of incident management database to identify end-user AFIN issues, * Required: IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher (Typically Sec+)

• Desired: ITIL v4 Foundation

Security Clearance

• Active Top Secret Clearance

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• This is a 24/7/365 mission, and the ability to support Days, Swings, and Mids operations is required. If a temporary schedule change is required to support operations, you will be provided with as much notice as the situation allows.
• Certification requirements are subject to change at the government’s direction. If this occurs you will have 120 days to become compliant.

• Requires an associate degree or equivalent and 0-2 years of related experience -OR- 3-5 years of related experience