Transfer - Information Technology Specialist I/II

• Installs, configures, maintains, and upgrades operating systems and software packages across disparate platforms, servers, network and data communication systems, personal and mobile computing systems and equipment, audiovisual equipment, web based applications, and related technologies; performs basic system administration functions.
• Repairs and maintains departmental and District-wide enterprise software application(s); documents end user work processes and systems requirements; conducts systems walk- throughs and technical reviews; develops or refines system specifications, including evaluating and testing vendor software packages for conformance with user requirements and priorities.
• Assists in installing, configuring, maintaining, troubleshooting, and monitoring physical and virtual network and server infrastructure including hardware, software, real-time monitoring tools, peripherals, and devices ensuring effective performance and proper integration of components and systems with existing architecture; assists in infrastructure changes and upgrades to limit interrupted services.
• Assists in monitoring and maintaining security control of District network and server infrastructure; configuring and monitoring security features and firewall rules; verifying and ensuring proper user accessibility; identifying and addressing vulnerabilities; researches, recommends, and applies security updates as needed.
• Assists programming staff and system users in resolving hardware, software, and operational problems.
• Receives and evaluates requests for service; diagnoses problems; troubleshoots and implements remedial actions, researches documentation and determines solution, and resolves problems with hardware, software, security and access controls, and systems issues; escalates issues to higher- level staff and/or vendor for resolution as appropriate.
• Performs technical help desk support including handling a high volume of customer inquiries and complaints and resolving tier one requests by remote session, telephone, or email.
• Conducts system and database back-ups as needed; follows back up procedures.
• Monitors computer systems, networks and applications for response time, problem prevention, performance and resource utilization.
• Performs network administration duties such as monitoring or adding applications, users and devices, modifying user profiles, re-setting passwords and file maintenance; monitors storage utilization; documents all network changes and revisions.
• Prepares and maintains system documentation required for telecommunication networks.
• Writes and maintains user and technical operating instructions and documentation; assists users in implementing new or modified programs and applications.
• Provides information and assistance to District users regarding telephone, computer hardware, and data network use and functions; participates in the development of alternative computer and equipment applications and functions to achieve user product requirements.
• Installs, maintains, troubleshoots, and monitors District-wide telecommunications systems including voice and data communications infrastructure and equipment; sets up and maintains user accounts, access groups, extensions, and voicemail boxes; troubleshoots system-wide outages.
• Assist in the preparation and maintenance of system documentation required for telecommunications networks, including the updating of building/floor blueprints, network database, procedures manual, and Private Area Branch Exchange configuration.
• Operates telecommunications network management consoles and monitors network performance; diagnoses network malfunctions and takes corrective action; assesses network performance and allocates resources, as needed.
• Implements telecommunications modifications and the relocation of equipment; lays out hardware configurations; determines wiring specifications for cables; maintains telephone data lease lines and interfaces to ensure uninterrupted data communications service; uses testing equipment to identify and correct system malfunctions.
• Prepares reports on telecommunications system performance, breakdowns, relocations, usage, and problems; maintains inventory of data communication hardware and equipment; assists users with telephone, computer hardware, data network capabilities and system specifications; assists in training users on hardware and communication system functions.
• Assists and participates in the installation, modification, and maintenance of wireless communications systems; participates in the determination of user needs.
• Installs, modifies, and maintains wireless, data, and voice communications systems; performs hardware maintenance and repair; analyzes telecommunications user needs, and recommends and installs system equipment to meet user requirements.
• Performs on-line video and voice recordings of the District’s monthly Board meetings, contracted City meetings, and other meetings as needed.
• Operates the audio mixer, video cameras, audio recorders, video recorders, teleconferencing system, and duplicating rack, as required, to provide special effects, sound, and pictures of high technical quality. Provides feeds to various monitors throughout the District, local cable networks, and various broadcasting stations.
• Edits and assembles segments from different audio and video tapes and recorders; locates and transfers segments into precise sequences to create master tapes.
• Installs and operates lighting and sound equipment such as microphones, speakers, flood lamps, spotlights, and reflectors, as needed.
• May train District staff in the use of video production equipment.
• Sets up and operates audio-visual equipment such as camcorders, tape recorders, film projectors, and slide projectors. Operates the video-switcher to coordinate the equipment according to instructions to perform such tasks as switching from one picture to another, superimposing multiple pictures onto one screen, and adding special effects.
• May coordinate and assist with outside audio and video vendors to provide audio and/or video system to meet deadlines.
• Researches, evaluates, and recommends purchases of computer equipment and supplies; maintains inventory; tracks and receives a variety of computer systems and telecommunications equipment, software applications supplies, training materials, and related needs adhering to established purchasing policies.
• Stays abreast of new information technology trends and innovations; reads appropriate literature and attends training as necessary.
• Assists in developing goals, objectives, policies, procedures, work standards, and administrative control systems for the department to which assigned.
• Maintains accurate records and files; develops storage of records and retention schedules.
• Performs other duties as assigned., KNOWLEDGE OF: Principles and practices used in the installation, evaluation, configuration, operation, troubleshooting, and maintenance of computer hardware, software, servers, network and data communication, mobile, audiovisual, web based applications, and other related technologies and equipment; techniques and methods of writing and maintaining user and technical operating instructions and documentation; understanding of system design, configuration and database application concepts; Linux and Windows server administration and support, including applying patches, installations, and upgrades; database administration including MS SQL, Oracle and Ingres; operational characteristics of local, wireless, and wide area network systems; operational characteristics of a variety of communication equipment and devices; computer logic and mathematics; computer scripting language; Cisco IOS command lines; HP SAN products and technologies; Microsoft Client Server technologies; Video conferencing technologies; LAN-WAN technologies; methods of telecommunication system design and implementation; current voice communication technologies and related scripting and programming practices and procedures; current and recent Microsoft Windows Operating Systems, SQL Servers, other servers and Active Directory; Hyper-V Virtualization configuration, maintenance; Client/Server Antivirus installation and maintenance; backup and disaster recovery software; fundamental understanding of network and internet concepts (e.g., firewalls, load balancers, Web browsers, TCP/IP, SSL, HTTP, etc.; Virtual Private Network set-up and maintenance; Windows Fail-over Clustering and MPIO; Windows PowerShell; Visual Basic and Batch file scripting, Unix shell scripting; Ground Policy creation and troubleshooting; Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Contact Center, K&E Express, Cisco IM Presence, Cisco Unified Intelligence Center, Cisco Telepresence Management Suite and Cisco Prime Collaboration; Cisco Routers/Switch setup and configuration for VoIP connectivity; voicemail setup, configuration and troubleshooting; Cisco technologies including voice and data; CTI route point setup, Call handler’s setup, configuration, testing and troubleshooting; Contact Center setup, configuration and testing. Agent, resource and Skill setup; installation, termination and testing of network cabling (Cat5, Cat6 and Fiber); camera and video switcher control; provide live webcast streaming, monitoring, and support; applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility; record keeping principles and procedures; modern office practices, methods, and computer equipment and applications related to the work; English usage, grammar, spelling, vocabulary, and punctuation; the organization, operation, and functions of the department as necessary to assume assigned responsibilities; recent and on-going developments, current literature, and sources of information related to assigned programs; techniques for effectively representing the District in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations; and techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff.

ABILITY TO: Perform and/or coordinate a variety of technical support functions in the installation, evaluation, configuration, operation, troubleshooting, and maintenance of computer hardware, software, servers, network and data communication, mobile, audiovisual, web based applications, and other related technologies and equipment; coordinate and prioritize problem calls and work station support; participate in design sessions or process improvement sessions and provide sound recommendations and technical input; develop and maintain technical operating instructions and documentation; train staff on software applications and hardware usage; program IP based telephone system software; train users on use of equipment; run custom queries against various data sources to generate reports; design and update network diagrams with Visio; design and implement network infrastructure throughout the District; provide account management, billing support and administration related to mobile carriers and devices; interpret and explain hardware and equipment manuals; assist in the design of new telephone system networks; assist in the development of goals, objectives, policies, procedures, and work standards for the department; prepare clear and concise reports, correspondence, policies, procedures, and other written materials; identify issues and opportunities, analyze complex problems and alternatives and develop sound conclusions and recommendations; interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations; as assigned, plan, assign, direct and review the work of others; establish and maintain a variety of filing, record keeping, and tracking systems; organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines; stays abreast of current trends, innovations and developments in

EDUCATION: Equivalent to graduation from high school supplemented by completion of at least 15 semester or 22.5 quarter units from an accredited college or university and training in information systems, computer science, electronics, electronic engineering technology, computer technology, or a related field., Information Technology Specialist I: Two (2) years of experience providing technical support in the installation, maintenance, and repair of information systems and infrastructure similar to that of an Assistant Information Technology Specialist with the District. Experience working with Intel-based servers (Linux and Windows Server OS) and network peripherals supporting a datacenter is preferred.

Information Technology Specialist II: Three (3) years of experience in network and server infrastructure management, and systems administration, installation, troubleshooting, maintenance and repair of voice communications systems and equipment similar to that of an Information Technology Specialist I with the District. Experience working with Intel-based servers (Linux and Windows Server OS) and network peripherals supporting a datacenter is preferred.

Licenses and Certifications: Possession of, or ability to obtain, a valid California Driver’s License by time of appointment., the technology field; operate and maintain modern office equipment, including computer equipment and specialized software applications programs; use English effectively to communicate in person, over the telephone, and in writing; use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations; establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. PHYSICAL DEMANDS: Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, and to operate a motor vehicle and to visit various District and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform repetitive movements of hands or wrists, as well as push and pull drawers open and closed to retrieve and file information; climb stairs and ladders; work in confined spaces using applicable safety requirements. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 50 pounds with the use of proper equipment. ENVIRONMENTAL ELEMENTS: Employees work in an office and field environment with moderate to loud noise levels, various temperature conditions, on ladders/scaffolding or in high, precarious places, and near moving mechanical parts. The employee periodically works in confined spaces and is exposed to dirt, dust, solvents, toxic agents, and loud or prolonged noise. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Employees may be required to work rotating shifts, nights, weekends, and holidays depending on assignment.

$2,022.00, to purchase medical, dental, and life insurance, with unused portion paid to you as cash. Your insurance coverage becomes effective on the first of the month following completion of 30 dyas of continuous service. Dependent children may be covered to age 26 on medical, dental and vision plans. Medical Health Plans Blue Shield PPO Blue Shield PPO Savings Plus 2250 (High Deductible Plan) Blue Shield HMO Kaiser HMO Kaiser HSA HMO 1500 (High Deductible Plan) Dental Plans Delta Dental PPO (without orthodontic benefits) Delta Dental PPO (with orthodontic benefits for children only) DeltaCare (PMI) Dental Vision Plan EyeMed - Optional Life Insurance $10,000 Term Life Insurance (Optional additional life insurance, paid by you, at 1X, 2X, or 3X your salary) Employee Assistance Program (EAP) Claremont EAP, powered by Uprise Health. EAP benefits are available to all employees and their families at no cost to you. The EAP offers confidential advice, support and practical solutions to real-life issues. Confidential Therapy, 24-hour crisis help and online peer support groups. Accidental Death & Dismemberment Optional Section 125 Optional Plans (Medical Reimbursement; Dependent Care) Work Schedule Four 10-hour days, Tuesday through Friday Vacation 80 hours per year, increasing to 120 after five years Holidays 13 paid holidays per year Sick Leave 100 hours per year Other Leaves Bereavement; Jury Duty; Military; Witness Tuition Reimbursement Reimbursed up to $5,000 per year Deferred Compensation (457 Plan) Optional (Employee may contribute up to the IRS maximum). South Coast AQMD matches, dollar for dollar, up to $300 per year for the regular plan. Retirement 2.5% @ 67 defined benefit plan - Applies to employees hired on or after January 1, 2013 who, at time of hire, were not members of the San Bernardino County Employees’ Retirement Association (SBCERA) or another public employee retirement system through which reciprocity may be established. 2.0% @ 55 defined benefit plan - Applies to employees who, prior to January 1, 2013, were active members of SBCERA or another public employee retirement system through which reciprocity may be established. Employees pay only the Medicare portion of Social Security. 1/1/2026