Infrastructure Engineer III : NeoVest

• Execute configuration, operational changes, and application/platform releases (upgrades, cutovers/rollbacks, packaging/promotion, regional rollouts) across production and lower environments, including post-deployment validation.
• Operate and support production reliability through day-to-day support, incident troubleshooting, controlled restarts, environment readiness for maintenance/transitions, and maintaining runbooks/knowledge transfer to reduce key-person dependency.
• Manage and support user endpoint devices and applications, including provisioning, standardizing, and supporting VDI/virtual desktops (preferred: M365/Intune/Company Portal and AWS Workspaces).
• Apply technical problem-solving to moderate-scope initiatives focused on improving data and systems at scale, ensuring end-to-end application monitoring, and resolving nuances with appropriate escalation when needed.
• Drive the standard capacity process by partnering with application and infrastructure teams to identify recurring capacity risks, govern remediation status, and use enterprise-authorized AI to accelerate monitoring/capacity analysis and documentation while validating outputs and handling operational data per security/sensitivity requirements.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate monitoring and capacity analysis and documentation, validating outputs and handling operational data according to sensitivity and security requirements.
• Applies reuse-first, AI-assisted approaches to identify recurring capacity risks and improve remediation workflows, ensuring changes are validated and aligned to resiliency and security expectations.

• Formal training or certification on infrastructure engineering concepts and 3+ years applied experience (NAMR/APAC - India/LATAM/Hong Kong)
• Supported enterprise application platforms across production and non-production environments, ensuring stability, availability, and consistent operational standards.
• Executed controlled deployments, service restarts, version upgrades, and rollback-aware changes with strong attention to detail across multiple environments.
• Operated and troubleshot application-hosting infrastructure on Windows and/or Linux servers, applying best practices for reliability, security, and performance.
• Followed, maintained, and improved runbooks, release steps, and operational procedures to increase repeatability, reduce risk, and shorten recovery times.
• Diagnosed and resolved platform/service incidents under time pressure, prioritizing clear communication, rapid triage, and safe remediation/escalation when needed.
• Coordinated effectively with engineering, SRE, infrastructure, networking, release management, and support teams, working within change management and release governance practices.
• Used Jira, Confluence, and operational tooling to document and track work, and leveraged enterprise-authorized AI capabilities with strong validation habits and data-sensitivity awareness before implementation.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity
• Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.

Preferred qualifications, capabilities, and skills

• Experience with multiple cloud technologies (ability to operate in and migrate across public and private clouds - AWS, GCP, Azure)
• Experience with CI/CD pipelines and tools e.g. Ansible, Jenkins, TeamCity, Harness.io, Azure DevOps

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

You belong to the top echelon of talent in your field. At one of the world’s most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role., JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.