Help Desk Administrator

Job DescriptionHelpdesk AdministratorLocation: MTU, CorkSalary:€36,000Contract Type:Permanent, Full-timeAbout the RoleWe’re looking for a proactive and professional Helpdesk Administrator to join our Administration team. You’ll be the first point of contact for facilities management requests, supporting both our on-site teams and clients. This is a key role where excellent communication, organisation, and customer service skills are essential.What You’ll DoAct as the first point of contact for facilities helpdesk queries.Log, update, and close requests on our helpdesk system (CMMS).Liaise with on-site FM, caretakers, and cleaning staff to ensure swift resolution of issues.Manage work orders in line with contractual KPIs and SLAs.Analyse reports and ensure requests are progressed on time.Support monthly reporting, invoicing, payroll, and accounts administration.Raise purchase orders and process supplier queries.Assist with audits, meetings, and contract administration.Provide general

office and admin support as required.What We’re Looking ForStrong administration and customer service experience.Proficient in Microsoft Office (Excel - advanced, Word, Outlook).Previous experience in a similar helpdesk or office administration role.Excellent communication skills and strong attention to detail.Ability to prioritise, make decisions, and work well under pressure.Confident in bookkeeping, accounts processing, and reporting.A self-motivated, enthusiastic, and professional approach.Why Join Us?Be part of a supportive and collaborative administration team.Varied role with opportunities to learn and develop new skills.A chance to play an important role in delivering high-quality facilities management services.