Senior Infrastructure Engineer

• We support the Infrastructure Support Manager in delivering robust, performant, resilient, and recoverable infrastructure and systems across on-premises and Azure environments.
• We provide hands-on technical leadership within the infrastructure team, promoting technical excellence, quality, and knowledge transfer.
• We use our expertise in classic infrastructure disciplines, technologies, and best practices to drive deployment and management of on-premises infrastructure.
• We ensure infrastructure assets and interfaces have appropriate monitoring, alerts, backups, and recovery plans in place.
• We support aspects of the Azure platform and collaborate closely with the cloud platform team.
• We deliver best-of-breed 3rd line support, managing tickets and issues efficiently and to the expected quality within SLA.
• We stay aware of enhancements within current infrastructure solutions and technology shifts that benefit the business.
• We work cross-functionally with Project, Development, Cloud Platform, and SecOps teams for new deployments and ongoing maintenance.
• We support the development of disaster recovery plans and maintain operational resilience within our infrastructure remit.
• We lead technical evaluation of products within the infrastructure domain and participate in deployment and implementation.
• We contribute to the technical design of infrastructure solutions, using industry best practice.
• We work with SecOps engineers to remediate vulnerabilities identified within our remit.

Technologies:

• Active Directory
• Ansible
• Azure
• Cloud
• Support
• ITIL
• LAN
• Linux
• Network
• Office 365
• PowerShell
• Security
• SharePoint
• VPN
• Web
• Windows
• .NET Framework
• ASP.NET
• Confluence
• DevOps
• JIRA
• MacBook
• SQL
• System Engineer
• Terraform
• XML, We are Acorn and we are looking for a passionate Senior Infrastructure Engineer to join our hands-on, multi-disciplined technical support team within IT infrastructure support and 3rd line escalation. This is a permanent, full-time role based at our Liverpool City Centre HQ, with a salary of £50,000-£58,000 per annum depending on experience. The role offers the opportunity to work across on-premises and Azure environments, supporting technical development of the internal infrastructure team, maintaining best practice and standards, and helping ensure all platforms are secure and meet legislative compliance requirements.

• Minimum 4 years of infrastructure experience, with at least 1 year in a similar senior capacity or performing senior duties within a team of engineers with a support background.
• Excellent Active Directory and associated services skills.
• Experience across a broad variety of classic infrastructure disciplines and technologies, including network, Windows Server, storage, virtualisation, security, and mail services.
• Experience of team supervision or mentoring would be an advantage.
• High level of knowledge of Office 365 applications, security, and tools.
• Excellent Microsoft Exchange skills, ideally in a hybrid solution.
• Previous experience designing and leading the implementation of infrastructure solutions.
• Experience using infrastructure auto-deployment and scripting techniques such as PowerShell and Ansible.
• Experience developing and documenting technical solutions.
• Proactive and logical approach to fault identification, troubleshooting, and problem solving.
• Working knowledge of ITIL.
• Knowledge of network technologies, including LAN/WAN components, routing, and protocols.
• Understanding of cloud computing platforms, principles, and services.
• Knowledge of zero-trust solutions, VPN, SSO setup, PIM, and MFA solutions.
• Knowledge of perimeter and endpoint security solutions, SWEG, web access, and anti-malware configuration.
• Experience with Microsoft Windows Server OS, updating, and upgrading; Linux experience is an advantage.
• Knowledge of backup and recovery design and testing.
• Experience mitigating infrastructure and operating system security vulnerabilities.
• Knowledge of Microsoft Office 365 platform support, including SharePoint, OneDrive, Teams, and Intune management.
• Experience working within a ticket management system with SLA and KPI adherence.
• Certification or working experience supporting or implementing infrastructure technologies listed in the ad would be an advantage.