Software Support Specialist - German Speaking

The Solution Specialist plays a crucial role in ensuring customer satisfaction and project success by supporting clients in their digitalization journey for construction projects. They contribute to the development and implementation of technical solutions that meet customer requirements and drive efficiency and productivity., * Application configuration and installation: Configure the application (data model, modules, settings, etc.) and manage the installation process to ensure it aligns with customer requirements.

• Implementation of technical solutions: Implement tailored technical solutions according to customer needs and specifications.
• Testing and quality assurance: Test the customized solutions from a user’s perspective and document the testing procedures to ensure thorough quality assurance.
• Issue tracking and solution improvement: Track, document, and manage customer issues, work with development teams to find quick solutions, and contribute to the continuous enhancement of the solution’s quality.
• Support in solution design: Collaborate with the responsible Consultant to help design customized technical solutions that meet specific customer requirements.
• Solution modification and troubleshooting: Collaborate with the responsible Consultant to make necessary changes and extensions to the implemented solutions, addressing any issues that arise during the project.
• Technical advisor for consulting teams: Act as a key technical resource for the Consulting teams, providing valuable insights and expertise to support their work.
• Technical documentation: Create and maintain technical documentation that supports the project and ensures a clear record of processes and decisions.
• Complex support resolution: Handle and resolve complex support requests in collaboration with the support teams, ensuring timely and effective solutions.

• Fluent German and English Language skills are mandatory - French highly appreciated.

• Prerequisite:

• databases SQL Server, Oracle,
• scripting PowerShell
• Microsoft technologies Windows Server, IIS, COM+, etc.
• XML

Aptitude and ability to understand and configure software solutions.

Detail-oriented with the ability to document procedures accurately.

Self-motivated with a desire to learn and grow in the field of solution implementation and support.

Ability to work collaboratively in a team environment.

Familiarity with construction industry processes and terminology is a plus.

By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem.

We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.