End User Support Specialist

End User Support Specialist (level 2)Madrid (fully on site)12 month contract€40,000Descubra si esta oportunidad es adecuada para usted leyendo toda la información que sigue a continuación.- €42,000 p/aThe RoleWe are partnered with a world class IT services provider based in Spain but working with clients on a global scale.Following a recent promotion they are looking to recruit a level 2 End User Support Specialist to join their team in Madrid to provide support both internally and to clients.The role operates within a defined support model where Service Desk owns front-line support including intake.Triage and resolution within a defined scope.In this role you will own support ticket cases end-to-end as well as maintain endpoint, meeting room and workplace technologies across supported offices and locations.You will ensure all support requests are managed correctly and ensure joiner, mover, leaver (JML) activities are completed in line with processes and to the agreed SLA boundaries. xhfqzwm As well as your regular duties you will also support on projects to improve processes and help to identify opportunities where scripting, automation or workflow improvements can enhance the end-user-experience and improve support consistency.The successful End User Support Specialist will have: Previous experience in a similar IT Support role (either level 2 or level 1 with some exposure to more advanced support)Strong knowledge of both Windows and Mac OS whilst Linux system experience would be advantageousStrong Mobile Device Management (MDM) experience - preferably ManageEngine Endpoint Central although other systems are welcomeExcellent customer service and communication skills with a track record of taking ownership and delivering a high level of customer supportIf you are interested to find out more please apply for the role with an up to date copy of your CV.

The successful End User Support Specialist will have: Previous experience in a similar IT Support role (either level 2 or level 1 with some exposure to more advanced support)Strong knowledge of both Windows and Mac OS whilst Linux system experience would be advantageousStrong Mobile Device Management (MDM) experience - preferably ManageEngine Endpoint Central although other systems are welcomeExcellent customer service and communication skills with a track record of taking ownership and delivering a high level of customer supportIf you are interested to find out more please apply for the role with an up to date copy of your CV.

End User Support Specialist (level 2)Madrid (fully on site)12 month contract€40,000

Descubra si esta oportunidad es adecuada para usted leyendo toda la información que sigue a continuación.

• €42,000 p/aThe RoleWe are partnered with a world class IT services provider based in Spain but working with clients on a global scale.