MyChart Patient Portal Spec

Responsible for enrolling required percentage of SMHCS patients for the MyChart Patient Portal. Provides technical assistance with account setup, password resets, verification, and general navigation. Ensures patients are able to use the various features of MyChart including proxy access, self-scheduling, messaging, information sharing, prescription refills, billing, telehealth, and remote monitoring. Introduces consumers to the depth and breadth of services offered by SMHCS and assists them in finding solutions for their healthcare needs. Serves as a brand advocate for SMHCS.

• Require an Associate degree or two (2) years relevant experience in a technical or service-related field can substitute for required degree., Require a minimum of three (3) years of experience in a customer service setting. - Require demonstrated proficiency in navigating web-based programs. Preferred Qualifications:
• Prefer two (2) years of previous technology or health care experience.
• Prefer demonstrated ability to troubleshoot technical issues.
• Prefer demonstrated effective verbal and written communication skills.
• Prefer demonstrated interpersonal relations and customer service skills that reflect the standards of SMHCS.
• Prefer demonstrated knowledge of the healthcare industry.
• Prefer demonstrated computer proficiency in Microsoft 365 applications.
• Prefer demonstrated organizational skills.
• Prefer demonstrated ability to work well with a diverse public.
• Prefer demonstrated familiarity with Epic or other EHR platforms.

Our commitment to becoming the best community hospital and health care system means providing the best possible benefits to our people. Some highlights: Total Rewards Package

• Paid Time Off (start earning PTO on day one of employment)
• Tuition Reimbursement
• Discounted Medical, Prescription, Dental, Vision Benefit Plans for Full & Part-Time Employees
• Flexible Spending Accounts (Health Care and Dependent Care) - Pre-Tax Dollars
• Life Insurance
• Competitive rates
• Bonuses offered
• Disability Insurance
• Retirement Savings Plan: 403b
• Sarasota Campus for now - Discounted Child Care & Before and After School Program and Summer Camp!
• Bereavement Leave
• Free Parking
• On Campus Dining w/ a 10% discount
• Credit Union w/ teller machines on campus
• Direct Deposit
• Free Wellness Screening
• Free confidential counseling services
• Employee Discount Programs
• Recognition Programs
• Referral Programs
• Tremendous growth opportunities for hard workers!

Sarasota Memorial Hospital was recently recognized again by ranking #1 Hospital in the Region by the U.S. News’s Best Hospital report by scoring a Perfect 10! Not only that, but SMH was also designated at a national “standout” hospital for earning top ratings in all evaluated conditions and procedures - an accomplishment achieved by less than 1% of the 4000+ hospitals. Our system has also earned Magnet® recognition from the American Nurses Credentialing Center (ANCC), as well as these additional accolades: Gallup Great Workplace 2018; recipient of an “A” grade for Patient Safety. Sarasota Memorial Hospital is Magnet designated and the only provider of Level II trauma services, obstetrical services, and Level III neonatal intensive care in Sarasota County. Reputation. Community. Impact. Growth. Every day, our patients at Sarasota Memorial Health Care System receive a first-class experience in care from a team on a mission to deliver the highest level of care in America. In the process of rising to that challenge, one by one, our people are finding their purpose and feeling their impact. Now it is your turn to see yourself here. Recognition:

• 5- Star Quality Rating- SMH- Sarasota is the only hospital in Florida to earn the federal Centers for Medicare & Medicaid Services’ highest rating every year since its inception.

* 50 Best Hospitals- SMH ranked among U.S. News & World Report’s 50 Best Hospitals in two specialties, Rehabilitation and Obstetrics/Gynecology in 2023-2024, and among the nation’s top 10% high performers in 18 other medical specialties, procedures and conditions.

* World’s Best Hospitals- SMH- Sarasota has made Newsweek’s prestigious list six years in a row, since the global rankings began in 2019.

* “A” for Patient Safety- SMH- Sarasota has earned straight A’s since it began participating in the Leapfrog Group’s hospital safety survey in 2016.

* Magnet Hospital- SMH has been recognized as a Magnet hospital for the past 20 years by the American Nurses Credentialing Center, a continuous achievement for nursing excellence shared by less than 1% of hospitals nationwide.