Senior Software Engineer

DUTIES: Monitor, troubleshoot, and resolve incidents and problem tickets related to Dental Facets systems. Ensure timely resolutions to maintain SLA compliance and minimize business impact; process and complete work orders efficiently, ensuring accuracy and adherence to operational standards; provide production support for OH Dental Facets, HGW Dental Facets, and Facets Dental API; collaborate with Dev teams and business stakeholders to support initiatives and enhancements; maintain HIPAA Gateway (HGW) claims processing to ensure timely and accurate claims adjudication; prevent delays that could impact TAT (Turnaround Time) and customer experience; support critical integrations with systems such as ISET call center, IVR, Dental Benefit Providers, CDB, Salesforce, and Claims Highway; identify opportunities for functional and technological advancements in Dental Facets systems; and participate in initiatives to improve system performance and user experience. Telecommuting is available from

REQUIREMENTS: Employer will accept a Bachelor’s degree in Applied Computer Science or related field and 5 years of progressive, post-baccalaureate experience in the job offered or in a Software Engineer-occupation. Experience must include:

• Core Java;
• Spring Framework;
• Python;
• SQL Server;
• Oracle;
• API management tools like Splunk Kubernetes, Facets FXI or Facets web services;
• EDI Mapping and Translation tools like 837 and 834; and
• Claims Pre-Edits like checking members eligibility information, provider’s eligibility, and routing pretreatment estimate claims for adjudication.

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm) UnitedHealth Group offers a full range of comprehensive benefits, including medical, dental and vision, as well as matching 401k and an employee stock purchase plan. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.