Salesforce Project Manager

• 10+ years of total experience in the IT industry, with 5+ years delivering Salesforce projects \n

• Proven experience managing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud and/or Industry clouds \n

• Strong understanding of the Salesforce delivery lifecycle, with the ability to collaborate effectively with Architects and Technical Leads (hands-on configuration is not required) \n

• Demonstrated ability to communicate clearly, confidently, and assertively with senior stakeholders and executives

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• End-to-End Salesforce Delivery & Financial Ownership: Own the complete Salesforce delivery lifecycle, managing scope, timelines, risks, resourcing, and dependencies while ensuring high-quality outcomes and protecting Sold vs. Delivered margins. \n

• Agile Delivery Leadership: Lead Agile delivery using frameworks such as Scrum and SAFe, driving sprint execution, backlog prioritisation, delivery predictability, and high-performing cross-functional Salesforce teams. \n

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• Program Planning & Roadmap Management: Develop and manage integrated project plans and delivery roadmaps, ensuring transparent progress reporting, risk visibility, and dependency management across the engagement lifecycle. \n

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• Stakeholder & Executive Management: Drive stakeholder alignment through effective communication, executive reporting, governance forums, and proactive escalation management in complex, global environments. \n

• Quality Governance & Delivery Excellence: Establish and enforce delivery governance, standards, and best practices, ensuring compliance, quality benchmarks, and continuous improvement across projects. \n

• Resource & Budget Management: Plan and optimise project resourcing, manage budgets and forecasts, track financials, and mitigate delivery and financial risks throughout the engagement. \n

• AI-Driven Productivity Enhancement: Encourage the strategic adoption of authorised AI technologies to boost team efficiency and optimise overall project delivery cycles \n

• Core Industry & Domain Specialization: Direct experience leading complex, end-to-end digital transformation programs across key global industries, including Financial Services, Healthcare, Life Sciences, Manufacturing, Retail, and Consumer Goods. \n

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• Salesforce Certifications (any one): \n

• Sales Cloud Consultant \n

• Service Cloud Consultant \n

• Experience Cloud Consultant \n

• Project / Agile Management Certification (any one): \n

• PMP, PMI-ACP, SAFe Agilist, PRINCE2, CSM, or PSM \n

• Hands-on experience with project management and collaboration tools such as JIRA, Azure DevOps (ADO), MS Project, Smartsheets, Google Workspace \n

• Awareness and practical exposure to AI-enabled delivery tools (e.g., Gemini, Notebook LM) and an Agentic Delivery mindset \n

• Willingness to travel on a need basis \n

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Desirable/Nice to Have:

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• Experience delivering Salesforce projects in Financial Services. \n

• Exposure to MuleSoft, Salesforce Data Cloud, or related integration and data platforms \n

• Salesforce Agentforce Specialist or Legend certifications, with experience managing Agentforce-enabled projects. \n