Information Technology Specialist

We’re looking for a skilled, service-minded individual who is as comfortable updating systems and troubleshooting software issues as they are reconciling systems and managing essential clerical tasks. This is a unique opportunity for someone who enjoys a balanced role, being approximately 50% technical support and 50% administrative/clerical work., The IT Specialist plays a key part in ensuring the smooth operation and security of our agency’s technology infrastructure. You’ll be working alongside two full-time technicians who focus on hands-on technical tasks, while your role bridges the gap between support, coordination, and administration. You will:

• Install, configure, and update software and hardware across our systems.
• Serve as a primary point of contact for IT support, helping staff resolve technical issues efficiently through our internal helpdesk system, Freshworks.
• Document technical problems and resolutions to maintain accurate records and elevate recurring issues or trends.
• Collaborate with both internal team members and external vendors to ensure project timelines, updates, and service agreements are on track.
• Conduct regular system maintenance in our internal systems, including Microsoft 365.
• Create, manage, and distribute data-driven reports that help guide decision-making and continuous improvement across the department.
• Assist with administrative and clerical functions, including department purchasing and financial processes, organizing training sessions, tracking asset inventory, and preparing documentation for audits or budget planning, Driving is a required function of this position. Employees must use a personal vehicle that meet all agency requirements, including maintaining liability insurance that meets or exceeds state requirements. Employees are responsible for ensuring the timely renewal of their vehicle insurance policies and providing updated documentation to the agency to remain in good standing and compliant with position requirements. Training Provided: RCS provides an in-depth onboarding and training orientation, which includes CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, Collaborative Problem Solving, introductions to all RCS departments, and other valuable trainings

We’re seeking a candidate with a well-rounded background who is comfortable toggling between tech and admin duties without missing a beat. The right person will have:

• At least one year of IT support experience in a professional setting.
• A working knowledge of computer hardware, software, and networking systems.
• Strong troubleshooting skills and the ability to communicate technical information clearly to non-technical users
• Experience managing documentation, organizing digital files, and updating systems. A proactive mindset and the ability to prioritize tasks in a dynamic environment.

Bonus Points If You Have:

• Familiarity with ticketing/helpdesk systems and automation tools.
• Experience in an administrative support or hybrid tech/clerical role.
• Comfort conducting staff training or writing user guides.
• A customer service mindset with a focus on efficiency and follow-through., * Occasional flexible work schedule required to meet individual client needs.
• Must possess a valid CA Driver’s License, current auto insurance, and a clean DMV printout (no more than 3 points).
• Must pass a clear background check with DOJ, CACI, FBI, CCL.
• CPR and First Aid Certified.
• TB Exam and Physical at the time of employment.

Redwood Community Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of its workforce.