Temporary IT Operations Analyst I

Under general supervision, perform expert support as described below in one or more of the following Information Technology (IT) areas: Hardware and software support, network support, systems administration, research, procurement, and training. Performs related work as assigned.

This position’s primary responsibilities include providing help Desk Support, implementing and supporting agency computers and peripherals, and performing basic system administration., * Serve as the primary point of contact for the IT help desk.

• Receive, log and track user calls related to technical issues and inquiries.
• Respond to user requests and troubleshoot hardware, software, and network issues for PC’s, peripherals, and mobile devices both onsite and remotely.
• Assist staff with installation of software and new computer setups.
• Create, test, and deploy workstation images.
• Perform workstation deployment via Microsoft Configuration Manager.
• Assist staff with video conferencing equipment and software.
• Install and update computer workstations, printers and peripherals, and client software.
• Manage inventory of computer equipment, maintain inventory systems, and prepare equipment for surplus.
• Coordinate vendor maintenance and repair activities.
• Manage domain user accounts and workstation information.
• Assist with projects and perform administrative tasks as needed., * Operate, install, maintain, configure, and troubleshoot a wide range of technical computer equipment, including desktops, laptops, peripherals, audio/visual devices, and mobile technology.
• Work directly with end users to diagnose and resolve computer and network issues.
• Demonstrate familiarity with local area networks (LAN) and remote access troubleshooting.
• Demonstrate familiarity with iOS and Android operating systems.
• Analyze and evaluate software and hardware products and upgrades.
• Maintain attention to detail and adhere to all Agency rules, regulations, and procedures.
• Maintain effective working relationships with staff and colleagues.
• Demonstrate skills in time-management, documentation, organization and communication.
• Organize, prioritize, and coordinate workload activities.
• Effectively multi-task and perform under pressure and tight deadlines.
• Ability to sit, stand, walk, kneel, crouch, stoop, squat, crawl, twist, climb, and lift 50 lbs.; ability to travel to various sites and locations. Work independently and as part of a team. *

If you’re currently employed by the State of Nebraska, please don’t apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov

Minimum Qualifications : Associate’s degree in computer science and two years of related technical and business experience. Two years of related technical and business experience may substitute for the required education on a year-for-year basis. OR post high school coursework in computer science and three years of related technical and business experience. Any equivalent combination of education and experience will be considered.

Other:

Valid driver’s license is required.

The state of Nebraska generally does not provide employment sponsorship. All candidates must accurately indicate whether they currently need sponsorship now or in the future, as this may impact employment eligibility.

If you currently hold work authorization through sponsorship and will need continued or additional sponsorship in the future, you must answer “Yes” to the sponsorship question.

This is an 11-month temporary position. Candidates are expected to work in person, Monday through Friday, from 8:00AM to 5:00PM for an 11-month period, followed by a 1-month break in service., * Medical and Dental Insurance

• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Short-Term and Long-Term Disability Coverage
• Employee Assistance Program (EAP)
• Voluntary Retirement Plan
• The opportunity to visit and work at some of Nebraska’s beautiful State recreation areas

Please Note: Temporary employees are not eligible for paid holidays, vacation leave, sick leave, or State matching retirement benefits., We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.