Customer Data Analyst

As a Customer Data Analyst, you’ll turn data into meaningful insight that drives real business impact. Sitting at the heart of our Customer, Ecommerce and Marketing functions, you’ll use data to shape smarter decisions, stronger campaigns and better customer outcomes.You’ll take ownership of projects end-to-end, working with semi-structured data to uncover trends, answer key business questions and influence strategy.What you’ll be doing:Owning and delivering analysis that goes beyond reporting to provide clear, actionable “so what” insightsWriting efficient, scalable SQL to unlock value from complex datasetsApplying structured analytical thinking to solve problems with minimal directionDesigning and building intuitive Power BI dashboards that bring data to life for stakeholdersUsing testing and measurement techniques to evaluate performance and optimise campaignsEnsuring data accuracy by understanding and managing data lineage end-to-endIdentifying data challenges and proactively improving

data quality and reliabilityCreating clear, accessible documentation so work can be easily reused and scaledPartnering with Ecommerce and Marketing stakeholders to support decision making and performanceYou’re a curious, commercially minded analyst who enjoys digging into data and uncovering the story behind it. You’re confident working independently, but equally comfortable collaborating with stakeholders to drive impact.You bring both technical expertise and a strong understanding of how data supports real business decisions.What you’ll bring:Strong SQL skills, with experience writing complex queries in a commercial environmentA solid understanding of analytics, testing and statistical methodsExperience translating data into clear, engaging insights using tools like Power BIThe ability to communicate complex findings in a simple, compelling wayExperience working with semi-structured data, ideally in a retail or B2C environmentA proactive approach to problem solving, with a focus on quality and accuracyStrong stakeholder management skills, with the ability to build trust and influenceA natural curiosity and desire to understand the “why” behind the dataA mindset of continuous improvement, always looking to develop and add more valueFrom humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.We know as a team, we are stronger together - we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.In addition to competitive salaries, we also offer the below core benefits:20%

staff discount, which increases with length of serviceThrive Recognition SchemeWellbeing support provided by the Retail TrustLife AssuranceRetail Rewards platform offering discounts for other retailersPension SchemeAccess to a wide range of career developmentAdditional benefits may apply depending on your role and area of the business #J-18808-Ljbffr