System Support Specialist

Implement, monitor, and provide technical support for laboratory IT environments, including systems integrated with scientific instrumentation.

Support Windows-based platforms, operating systems, desktop hardware, peripherals, instrument-controlled software, and core desktop applications.

Implement customer-specific benchtop computing designs and processes.

Manage onboarding, retirement, relocation, and inventory of laboratory equipment and computing assets.

Administer Windows security, including user/group permissions, file/folder permissions, Group Policy, and local security policies.

Troubleshoot complex technology issues and implement system enhancements, upgrades, and solutions.

Serve as a technical support contact for instrument vendors and troubleshoot instrument-related computers.

Support new system validations, upgrades, and change management activities.

Maintain accurate physical inventories of laboratory equipment, PCs, software, and related assets.

Prepare and submit weekly engineering reports and maintain required documentation.

Act as a liaison for hardware- and software-related inquiries and participate in client team meetings.

Ensure adherence to corporate policies, compliance requirements, and health and safety procedures., Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.

Bachelor’s degree with 2+ years of technical experience, OR associate’s degree with 3+ years of technical experience, OR High School Diploma/GED with 5+ years of technical experience.

Strong troubleshooting and problem-solving skills.

Experience supporting Windows-based environments, desktop hardware, software, and peripherals.

Strong customer service, verbal, and written communication skills.

Ability to manage multiple tasks and projects within established timelines.

Experience with Microsoft Office, networking, remote computing, and backup systems preferred.

Experience supporting scientific instrumentation or working in a laboratory/life sciences environment preferred.

Experience working in validated, GxP, ISO, or FDA-regulated environments preferred.

Ability to work onsite in a laboratory environment and wear required PPE.

Russell Tobin is partnering with a leading Life Sciences / Laboratory Technology organization to identify a Lab Computing Analyst for an onsite opportunity in Seattle, WA., Russell Tobin is a professional recruitment and staffing advisory firm that connects job seekers and employers across various industries. We are a staffing arm of Pride Global. Affiliates include Russell Tobin, Pride health, Pride Now and Pride One.

For workers in the United States, PrideGlobal and it’s affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it’s affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it’s affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.