IT Support Analyst

PoliciesExperience in monitoring IT systems and acting in a timely manner when issues arise,Acting as a point of escalation for Service Desk, ensuring timely responses are provided for any escalated issuesKeep departmental documentation up to date, ensuring all user assigned hardware correctly logged for referenceFollow the change management process at all times, ensuring all jobs logged and passed through the correct approval routesProduce and maintain documentation required for IT Infrastructure managementWhat Are We Looking For?Personal QualitiesIn this role it is essential that you are:Strong communication skills with the ability to convey ideas clearly and confidentlyHighly motivated and well-structured in managing tasksPositive, adaptable, and flexible when faced with challengesProactive, with a solution-oriented mindsetExperiencePrior to the role it would be essential that you have:Essential Knowledge of Microsoft 365 Suite and Azure Active DirectoryKnowledge of operational Device

ManagersOperational Knowledge of a wide range of IT and communication equipmentGood customer service skillsDemonstratable understanding of IT Service best practicesSome desirable experience that you may bring to the role:Experience working in a global organisation across different time zonesQualificationsNot essential to be successful in the role but you may also have the following qualifications:ITIL Foundation QualificationOffice 365 Administration and TroubleshootingCareer Progression - Where Can You Go Next?From this position, your next step could be into the role of Senior Support Analyst. Why join the force behind the sport?Joining F1 means becoming part of a team that values innovation, collaboration and personal growth. We offer a dynamic work environment where ideas are heard, and employee contributions truly make an impact. We seek to recruit, develop, and retain the most talented people to play their role in accelerating the future of the sport. As a member of the F1 team, you will be able to access our amazing benefits:Private Healthcare schemeDental Care4 x Grand Prix Paddock passes per seasonEnhanced maternity/paternity leave and other family planning policiesA free staff shuttle service running to and from surrounding trains stations near to Biggin HillFree healthy snacks in our officesSubsidised canteen in Biggin Hill, serving breakfast and lunch25 days annual leave and 8 Bank Holiday days, plus a Christmas period closureOpportunities to develop and request training for your role via our in-house Learning and Development teamDiscount on F1 merchandiseDiscount at F1’s experiences including F1 Arcade and F1 DrivePerkbox benefit portal and more #J-18808-Ljbffr