Product Support Analyst - Fintech

knowledge of derivative reference data products, client onboarding and support, as well as other systems supporting reference data services.POC for new client onboarding and supportWorking collaboratively and providing escalation point to the Support teamTroubleshoot more complex tickets raised by clients, prioritising accordingly, and keeping them informed of statusAssist with living ‘run book’ of internal operational processes and procedures, working with technical teams as requiredThe Product Support AnalystWill Have:· 1+ years’ experience of a banking, finance or vendor side client support / operations· Salesforce or Servicenow· Some understanding of financial derivatives products· Competence and interest in technology· Strong communication skills, especially written English· Experience of dealing with and prioritising multiple issues or items each day, researching to find answers, communicating directly with clients via an online support portal and over the phone· Experience of creating client facing documentation e.g., product templates, user guides or similarMy client has a family feel and traditional values but is known as by far the best trading and reporting consultancy in the world. They have recently implemented a FIX standard for Fixed Income Trading. They have been trading for 8 years and have around 150 people in the office so personality fit is important.My client is based in London Flex working.Business Analyst, Electronic trading consultant - FIX, Index, Benchmark, Latency, Infrastructure