On-Site Service Engineer AI Data Center

Seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not requiredstrong data center and server fundamentals are what matter most.

What Youll Do Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate Support both reactive and preventive maintenance following established procedures Collaborate with internal teams and customers during service events to ensure clear communication and resolution Document work performed and contribute to shared knowledge and best practices Participate in on-call rotations and support extended coverage when needed

This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service, Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.) Familiarity with Linux or similar operating systems Strong troubleshooting and problem-solving abilities Comfortable working independently on-site and communicating clearly with customers Willingness to learn and support emerging technologies, including AI platforms, 35+ years of experience in technical support, field service, or data center roles Associate or bachelors degree in IT or related field (or equivalent experience) Dell or other vendor certifications are a plus, but not required Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules

Please note that the clients will be using the below criteria to evaluate the candidates. Please keep this in mind while you are screening your candidates.

Candidate Evaluation Checklist Proximity & Availability Candidate lives locally (within 1545 minutes of the work site) Comfortable with daily commute Willing to work shifts and be on-call

Technical Ability Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds) Experience with server swaps and deployments Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements) Experience with water cooling servers (desirable, not required) Familiarity with Linux Has built PCs Follows provided Plan of Action (POA) from support Stays current with technology (reading, company announcements, continuous learning) Can handle the physical demands of the job

Documentation Provides real-time, detailed documentation Demonstrates good documentation habits Has experience in documentation

Communication & Team Fit Communicates clearly, directly, and proactively Is personable and articulate Provides detailed examples Works well in a team and maintains a positive attitude Does not require excessive prompting or give elusive answers

Work Ethic & Prioritization Demonstrates strong work ethic and accountability Can prioritize tasks based on severity and customer demand Shows initiative and thrives in fast-paced, critical environments No periods of inactivity, lack of initiative, or difficulty handling pressure

Security & Clearance U.S. citizenship/ Canada Citizen Work Permit/Labor Visa/PR/ Green Card - Eligible to work for the length of the contract (Canada only) Ability and willingness to obtain (or having held) a security clearance