Help Desk - Intermediate Support Web

DecisionPoint Corporation

Herndon, VA, United States

6 days ago

Apply on www.clearancejobs.com

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

www.clearancejobs.com

Tech stack

HTML JavaScript (Programming Language) Apache HTTP Server JIRA Cascading Style Sheets (CSS) Databases Monitoring of Systems Web Servers Internet Information Services (IIS) Issue Tracking Systems MySQL Nginx

+7 more

Oracle (Applications) SQL Databases Web Applications SC Clearance Information Technology Web Technologies Servicenow

Job description

Provide first and second-level technical support for web-based applications and systems
Troubleshoot and resolve user issues related to web access, functionality, and performance
Collaborate with development teams to identify and implement solutions for recurring issues
Document troubleshooting procedures and solutions in a knowledge base
Provide guidance and support to end-users through phone, email, and chat
Monitor system performance and availability, and escalate issues as needed
Participate in on-call rotation for after-hours support

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
3+ years of experience in help desk or technical support roles
Experience with web-based applications and common web technologies (HTML, CSS, JavaScript)
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to work in a fast-paced, dynamic environment
Active Secret clearance required, * Experience with federal government IT systems and security requirements
Knowledge of common web server environments (IIS, Apache, Nginx)
Familiarity with database systems (SQL, Oracle, MySQL)
Experience with ticketing systems (ServiceNow, JIRA, etc.)

Benefits & conditions

Competitive salary and benefits package
Opportunities for professional growth and development
Work in a collaborative, innovative environment

About the company

Decision Point Corporation is a leading provider of technology solutions for the federal government. We are currently seeking a Help Desk - Intermediate Support Web to join our team. This position will provide intermediate-level technical support for our web-based applications and systems, ensuring optimal performance and user satisfaction.