Data Center Services Technician IV

The Data Center Services Technician provides leadership and oversees operational services during shifts. The Data Center Services Technician is responsible for leading and mentoring others in troubleshooting and resolving issues across the enterprise. The Data Center Services Technician IV is also responsible for production control, such as change management, asset management and service automation. The Data Center Services Technician IV maintains a focus on high-end IT support for Data Center and user systems, involving complex, technical inquiries and physical installation methods using expert skills and knowledge.

DC Operations/Service Desk:

• Serves as the technical lead, coach and motivator, exhibiting total systems knowledge.
• Provides technical leadership and direction for the team during emergencies, unplanned events and maintenances.
• Provides second and third level server administration.
• Provides expert level technical support related to unique Data Center systems and complex IT systems across the enterprise.
• Conducts routine debriefings with Data Center Services Managers and ensures shift turn-over is accurate, detailed and occurs seamlessly.

DC Infrastructure Services:

• Expert knowledge and skills in structured cabling installations, including fiber splicing and copper terminations.
• Expert knowledge of physical hardware installations per well-defined installation methods.
• Demonstrates knowledge in structured cabling test instruments.
• Has a general understanding of division 17 and 27 and ASHRAE standards.
• Has a general understanding of Data Center management tools such as Building Automation Systems, Computational Fluid Dynamics Models and CMDB

Asset Management Systems.

• Advanced knowledge of CCTV and card access systems.
• Advanced knowledge of KVM remote access systems.
• Acts as a lead project manager/designer for Data Center projects, installs and activities.
• Develops project timelines and milestones with general guidance; communicates with appropriate user base, sets priorities and manages progression of project implementation tasks as assigned.
• Manages inventory, supplies, critical spares and Data Center assets.

Production Control/Change Management:

• Expert knowledge in automation tools.
• Expert knowledge to create schedule and update automation tasks and assist customers in identifying there automation needs.
• Advanced knowledge of manual file transfers.
• Manager user access to secure FTP sites.
• Manage Change Control meetings (CAB&CCB)., * Manage Change control forms and process.
• Manage Change Control calendar.
• Ensure changes are well defined, understood, approved and completed.
• Coordinates technical day-to-day team member assignments with the Data Center Services Manager.
• Uses independent judgment and reasoning in decision making when faced with unique customer situations.
• May facilitate weekly team meetings.
• Assists with distribution of emergency communications directed to executives and other affected users; coordinates technical teams and provides meaningful updates to management and leaders.
• Demonstrates an ability to assess and interpret information from records and logs to analyze trends and develop an appropriate solution/approach such as scripts to automate processes to reduce waste or inefficiencies in operations.
• Strong familiarity with Incident Management procedures.
• Strong familiarity with Root Cause Analysis (RCA) process.
• Strong familiarity with Project Management Office (PMO) process.
• Assists with team member interviews.
• Provides input for performance evaluations.
• Participates in collaborative team initiatives across other technical teams.
• Provides mentoring and training on an on-going bases for team members.
• Keeps abreast of current technologies and trends through continuing education.
• Participates in after-hours maintenance.
• Other duties as assigned, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Data Center Technician - Mechanical/Electrical - Day Shift CBRE

Barker, NY*On-Site

HVAC Management Switchgear Three-Phase Calculations Communication Alarm Devices Meter Reading Subcontracting Cooling Towers Microsoft Excel Site Inspection Microsoft Office Network Switches Microsoft Outlook Diesel Generators Technical Services Quality Management Systems Engineering General Mathematics Organizational Skills Preventive Maintenance Intellectual Curiosity Commercial Real Estate Artificial Intelligence Building Management System Computer Room Air Handler (CRAH) Units Computer Room Air Conditioning (CRAC) Units +0 Data Center Technician CBRE

Barker, NY*On-Site

HVAC Management Switchgear Three-Phase Calculations Communication Alarm Devices Meter Reading Subcontracting Cooling Towers Microsoft Excel Site Inspection Microsoft Office Network Switches Microsoft Outlook Diesel Generators Technical Services Quality Management Systems Engineering General Mathematics Organizational Skills Preventive Maintenance Intellectual Curiosity Commercial Real Estate Artificial Intelligence Building Management System Computer Room Air Handler (CRAH) Units Computer Room Air Conditioning (CRAC) Units +0 Data Center Technician CBRE

Operations Leadership Management Automation Mentorship Change Control Fiber Splicing Decision Making Asset Management Change Management Performance Review Project Management Business Valuation Structured Cabling Root Cause Analysis Incident Management Technical Leadership Remote Access Systems Secure FTP (Software) Full Stack Development Project Implementation Hardware Installations Business Transformation Emergency Communications Building Management System, 1. Change Control - Candidate should have experience managing modifications to a data center’s physical infrastructure, focusing on minimizing disruptions and ensuring smooth operations.

1. Production Control - Candidate should have experience with the operational management of a data center’s infra, focusing on ensuring optimal performance.

2. Cabling/Rack/Stack - Candidate should have ability to run cable, rack and stack and lift over 40 lbs., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Microsoft Excel Site Inspection Microsoft Office Microsoft Outlook Technical Services Quality Management Systems Engineering General Mathematics Organizational Skills Preventive Maintenance Intellectual Curiosity Building Management System

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