IT Systems Support Specialist (Willcox, AZ)

This position provides hands-on technology support throughout the Cooperative, helping employees stay connected and productive through reliable computer hardware, software, network devices, printers, phones, mobile devices, and other technology. The position also supports network and cybersecurity operations, responds to technology service outages, maintains specialized technology, and may provide technology support to Technical Services and line crews in the field., * Install, configure, maintain, and troubleshoot computers, mobile devices, software, phones, printers, and other end-user technology.

• Support network and Virtual Private Network connectivity, infrastructure, cybersecurity operations, software patching, and response to technology outages.
• Troubleshoot end-user system issues and provide timely technical support across the Cooperative.
• Install and support specialized technology, including audio/visual equipment, specialty software, and copper and fiber optic cabling.
• Maintain technology assets and recommend improvements to IT systems, infrastructure, and service delivery.
• Provide field technology support as needed and assist the team during cybersecurity incident responses.
• Maintain positive working relationships with employees and members.

• Associate’s degree in Information Technology, Computer Science, or a related field; or five years of directly related experience and/or training; or an equivalent combination of education and experience.
• CompTIA Security+ certification required.
• Cisco and higher-tier CompTIA certifications preferred.
• Must possess a valid Arizona Class D driver’s license.

• Stable, community-focused cooperative with long-term career opportunities
• Strong retirement benefits, including pension and 401(k)
• Comprehensive benefits package (medical, dental, vision, PTO)

Sulphur Springs Valley Electric Cooperative (SSVEC) is a cooperative delivering safe and reliable electric service, through people who provide exceptional support to our member-owners and the communities we serve. SSVEC is a not for profit, member-owned distribution cooperative providing electricity to more than 60,000 services over some 4,100 miles of energized line. Located in southeastern Arizona. SSVEC is dedicated to community growth, quality of life and a positive vision for the future.