Service Design Consultant

I’m looking for an experienced Service Designer to join a public sector delivery team working on complex services where accessibility, inclusion and user needs are genuinely important.

This is a hands-on service design role for someone who enjoys taking complex problems, making sense of them and turning them into clear, practical design outcomes.

You’ll be working across:

• Service design and user-centred design

• Mapping existing and future service experiences

• Prototyping and testing new service concepts

• Designing and facilitating workshops / co-design sessions

• Synthesising complex information into actionable insights

• Communicating complex ideas through effective storytelling

• Balancing technical, business and user needs

• Designing in line with Government Service Standards

GDS / Government Design System experience

Strong accessibility and inclusive design experience

Previous public sector / government service design experience

Active SC Clearance