Staff Linux Support Engineer

Join Arm’s Central Engineering Software Group as an experienced Support Engineer, you’ll join a small, high-impact team providing hands-on technical assistance and troubleshooting across a complex software stack including firmware, Linux, device drivers, and applications.

Working closely with internal and external users, Arm’s central support organisation, and the engineering teams developing these products, you’ll play a pivotal role in ensuring the successful deployment of Arm architecture into key software ecosystems and accelerating the adoption of Arm technology across emerging AI markets.

About the Team

You’ll join a small, focused team within Arm’s broader Software Group. Our mission is to ensure the successful integration and deployment of the Arm architecture across key software ecosystems. We work closely with Arm engineering teams, our central support organisation, and both internal and external users to accelerate adoption and performance of Arm-based solutions for AI applications.

Responsibilities

• Manage and drive technical support cases to successful resolution, ensuring timely and high-quality outcomes.
• Provide hands-on debugging and troubleshooting across complex embedded Linux stacks (firmware, device drivers, and applications).
• Collaborate with internal engineering and central support teams to improve partner enablement and product stability.
• Contribute to documentation, FAQs, and technical knowledge bases to enhance long-term efficiency and self-service capability.
• Support early deployment efforts of new Arm hardware and software products, helping partners and teams onboard rapidly.

• Strong understanding of embedded Linux-based software stacks, including kernel, drivers, and firmware integration.
• Experience in triaging, debugging, mitigating, and resolving software issues using C, C++, and/or assembly.
• Effective written and verbal communication skills, with the ability to collaborate across teams and with external partners.

“Nice to Have” Skills and Experience

• Awareness of Arm A- and M-class architectures.
• Experience in supporting or developing products for embedded or AI-focused hardware platforms.
• Background in smaller silicon, embedded, or startup-style environments where adaptability and initiative are key.

We provide benefits beyond a competitive salary to reward our people for their dedication and contributions.

This is a unique opportunity to join a new team at Arm’s Cambridge headquarters, working hands-on with our latest technologies. You’ll directly contribute to how Arm’s next-generation AI hardware is deployed and adopted globally-shaping the future of intelligent computing from the ground up., At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you., Power the Future on Arm

Working in software engineering at Arm is about shaping a future of technology for which we don’t yet have words. Our engineers lead innovation in physical IP, AI and machine learning, cloud architecture, automotive tech, and every aspect of computing that matters.

Spanning software’s full spectrum, from compilers to AI-powered IoT and beyond, your code can enable virtually anything to be produced on silicon. Whether you’re developing award-winning VR gaming or life-enhancing medical equipment, you can improve the lives of millions by being your brilliant self at Arm.