Hardware Lab Technician

As a member of Hewlett Packard Enterprise hardware team, the hardware lab technician will use their hardware knowledge to assist in qualification and troubleshooting expertise to enable the launch of new programs and resolution of issues in sustaining products. The successful candidate shall have a working knowledge of test equipment, troubleshooting, Linux, electronic debugging skill set and soldering.

Responsibilities

• Ability to prototype new hardware for proof of concept study
• Benchmark and test new/current platforms and components
• Provide test and qualification reports and results in a timely manner
• Document detailed description of failure and steps to reproduce it
• Manage bugs assigned in JIRA and provide timely updates
• Work with the extended engineering team to troubleshoot field returns
• Conduct Failure Analysis on Hewlett Packard Enterprise hardware appliances
• Conduct component level troubleshooting including at the PCBA level
• Collaborate with Hardware Engineer on failure analysis
• Work closely with the Quality team to provide guidance on failure modes
• Assist in the processing, disposition, and tracking of returned appliances
• Ability to setup, test, and monitor systems in the reliability destructive testing (RDT) rack
• Ability to load OS, firmware, and drivers onto the platforms and/or components
• Assist cross-functional teams in troubleshooting systems when required

• Minimum 2 years’ experience in a similar environment supporting qualification and troubleshoot of X86 servers, Storage appliance, and/or switches
• Proficient with soldering through-hole and SMT
• This position is a hands-on role and duties are performed at Hewlett Packard Enterprise test laboratory
• Capable of reading MPI to understand system assembly process
• Able to read schematics and decipher circuit board layout
• Working knowledge of test and measurement equipment, troubleshooting and electronic debugging is required
• Working knowledge of networking and system configuration is required
• Proficient with Microsoft Word, Excel, and database systems like Salesforce, Agile and Xataface
• Familiarity with embedded x86, chipset, PCIe, SATA/NVMe, networking technologies, system architecture with hands on troubleshooting/testing a plus
• Working knowledge of Software troubleshooting (Linux environment) a plus
• Some Mechanical knowledge a plus
• Effective written and oral communication
• Ability to lift 65lbs on a regular basis

“The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.

• United States of America: Annual Salary USD 81,400 - 164,400 in California The listed salary range reflects base salary. Variable incentives may also be offered.”

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.