IT Audiovisual Operations Engineer

As an ITAV Operations Engineer at OpenAI, you will administer and troubleshoot conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems. You will serve as the technical bridge between our support vendors and ITAV Engineering, resolving escalations that require internal access, administrative permissions, or deeper technical investigation. You will maintain reliable configurations, execute changes using established standards, and turn recurring issues into improvements to systems, documentation, and automation

This is an in-office role and will require 5 days a week in our San Francisco office. Travel 30% of the time to support ITAV systems, technical changes, and operational readiness. International travel is required.

In this role, you will:

• Set up, configure, administer, and maintain conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems.
• Resolve vendor escalations that require internal administrative access or technical expertise, owning diagnosis, remediation, and verification of service restoration.
• Manage assigned ITAV installation and commissioning scope for office builds, refreshes, and moves, adds, and changes using established standards, and verify that completed systems are ready for ongoing operation.
• Serve as the technical bridge between vendors and ITAV Engineering, providing clear diagnostic evidence and escalating issues that require changes to system designs or engineering standards.
• Execute software updates, configuration changes, equipment replacements, and conferencing move/add/change requests using established standards and recovery procedures.
• Validate operational readiness for new or upgraded systems, including configuration, monitoring, administrative access, documentation, and support handoffs.
• Investigate recurring failures and work with ITAV Engineering to implement and validate lasting improvements.
• Maintain runbooks and recovery procedures, and train vendors and support technicians on approved tasks, access boundaries, and escalation requirements.
• Partner with IT Systems Operations on identity and access, and with Workplace and content owners on service requirements and user training.
• Build, operate, and improve AI and agentic workflows for repeatable administration, configuration checks, and troubleshooting; validate results, handle failures, and measure reductions in manual effort.

• 5+ years of experience implementing and troubleshooting enterprise AV systems, including installation, commissioning, and working from technical designs; hands-on experience with Logitech, Cisco, QSYS and Google Meet conferencing hardware.
• Hands-on expertise configurings such as Google Meet, Zoom, and Microsoft Teams.
• Experience working with support vendors to diagnose escalated issues administrative actions outside vendor permissions, and document verified resolutions.
• Experience administering AV or workplace technology servicess.
• Practical knowledge of enterprise networking, including IP addressing, VLANs, DNS, DHCP, and multicast, sufficient to diagnose AV connectivity and work effectively with Network Engineering.
• Experience configuring and troubleshooting wayfinding and conference room booking hardware, software, and room-resource integrations.
• Experience deploying and troubleshooting AV over IP, including Q-LAN, Dante, and NDI.
• Experience configuring and troubleshooting systems in the Q-SYS control ecosystem.
• Experience applying AV build standardsance, and maintaining clear configuration and support documentation.
• Experience using IT ticketing systems to prioritize technical escalations, communicate with users and partner teams, and meet agreed support expectations.
• Experience using basic scripting, such as Bash, Lua, Python, or JavaScript, and AI or agentic workflows to automate repeatable work, validate results, handle failures, and document how others can operate it.

$187K - $207K + Offers Equity

The base pay offered may vary depending on multiple individualized factorsance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core the full spectrum of humanity.

We are an equal opportunity employeration, or other applicable legally protected characteristic.

Background checks for applicants will be administered in accordance with applicable lawation technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities.

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.