Software Engineer

The Senior Software Engineer role is responsible for developing, maintaining, and improving Piada’s company sites, internal analytics dashboard, and point-of-sale systems with the goal of enhancingour technical infrastructure to better serve our guests and teams, as well as mentoring and teaching other Software Engineers on the team.

This role is also responsible for maintaining menu management systems, managing third-party applications, assisting stores with point-of-sale issues, and partnering with internal teams to use technology to solve business problems. You will also be a point of contact for guests seeking help with online orders, gift cards, Piada Rewards, and other inquiries or concerns they may have.

The ideal candidate for this role will embody and demonstrate Piada’s core values, have a passion for development, mentoring, strategizing, and guest experience, and demonstrate the ability to collaborate with various cross-functional teams within the organization. You are comfortable moving between code, data, vendors, store technology, and guest-facing systems while keeping business impact and service quality at the center of your work.

In this position, you will use your technical expertise to tackle real-world business challenges and steer the software solutions that are deployed in our technology stack. At Piada, our diverse tech ecosystem-spanning multiple programming languages and platforms-gives you the mental stimulation by allowing you to work in various development environments. We continuously push the boundaries of innovation and are looking for someone who’s excited to help us stay at the leading edge of the industry and our peers.

Responsibilities

Principal Duties & Responsibilities:

• Responsible for the development and maintenance of online, mobile, and internal software platforms
• Architects advanced solutions to business problems using foundational knowledge of software development and business priorities
• Mentors and teaches other Software Engineers on best practices, languages, libraries, and tools
• Creates and maintains documentation
• Collaborates with other departments to develop solutions to business problems, including creating integrations between existing platforms
• Manages user accounts in cloud-based software
• Maintains, updates, and creates menu items as menu changes
• Supports stores with point-of-sale issues
• Answers guest questions regarding online ordering, gift cards, Piada Rewards, and other questions/concerns that are sent to the Technology-managed email addresses

• In conjunction with the other members of the Technology team, provide support to stores during their open business hours

• Provides timelines and roadmaps for development projects and technology initiatives

• Maintain and manage relationships with software vendors

• Other duties as assigned, as opportunities and challenges arise, Night and weekend availability to assist stores with troubleshooting, menu launches, and software deployments

*Must be authorized to work in the U.S., * Bachelor’s degree in Computer Science, CS, Computer Science and Engineering, CSE, Software Engineering, or equivalent professional experience/certification

• Minimum 6 years of professional experience in full-stack development, with preferences for:

• Ruby on Rails
• JavaScript (Vue)
• HTML/CSS
• Mobile apps - iOS (Swift) / Android (Kotlin)

Understanding of user-experience theories and concepts

Cloud server architecture, configuration, and deployment. Specific knowledge of AWS is a plus

Be aware of security best practices to ensure the appropriate protection of data and resources

Ability to take business requirements and translate them into technology solutions

Strong written, verbal, and interpersonal communication skills

Ability to create a structured project plan and prioritize tasks according to business requirements

High attention to detail

At Piada Italian Street Food, we believe technology can make every guest interaction memorable and every team member’s experience simpler. By seamlessly connecting people, data, and platforms, we’re on a mission to elevate the way guests experience Piada, and how our teams operate and collaborate. The Technology team champions a culture of service for our guests and our teams by providing genuine hospitality and implementing technology to complement Piada’s mission and values.