IT SPECIALIST (CUSTSPT) (2 Vacancies)

As a IT SPECIALIST (CUSTSPT) (2 Vacancies), GS-2210-9 your duties are below.

1. Manages all equipment and materials designated as IM “loaner” equipment. This equipment is designated to be loaned for temporary mission accomplishment and will include items such as computers, printers, cellular telephones, single lens projectors, overhead projectors, VCRs, TVs, sound systems, etc. The work in this mission area involves property and supply accountability, scheduling, operational serviceability and equipment preparation checks, and performing routine equipment maintenance. Gives thorough operational instructions to each user of the loaner equipment. Places orders as necessary to repair or replace unserviceable equipment and to maintain a stock of required operational supplies.
2. Manages the IM self-service work center. This center includes operational computer work stations that are made available to users to use computer or video training materials (computer based training tapes), work on special projects with standard office automation software (word processing, graphical presentations, etc.), create computer graphics, scan materials, perform color printing, and create or reproduce non-copy righted video tapes. Maintains the skills for the use of all work center equipment to include, but not limited to computers, laptops, single lens projectors and digital cameras. Maintain equipment accountability; performs supply actions; maintains equipment; and instructs users with loaner equipment. Assists users with technical problems.
3. Participates in the analysis of requests for new and modified applications. Determines equipment demands and number and kind of requests received; data communications requests, telecommunications requests, visual information requests, and information services requests.
4. Serves as a technical support specialist on DOD, NGB, and state required automated systems and software programs. Required to diagnose and resolve problems in response to customer reported incidents. Researches and evaluates problems and provides feedback on problematic trends and patterns in customer related issues. Updates problem tracking and resolution databases. Provides customer training; and/or ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.
5. Updates the customer service database for all service requests. Receives, analyzes, and assigns control numbers to all incoming customer requests. Determines if equipment is covered by warranty or maintenance contract and processes accordingly. Uses a process for quickly assessing and determining the actual problems and either solves or assigns unresolved requests to appropriate specific functional area. Follows up with the functional areas to ensure problems are resolved and requests are completed. Ensures continual contact and update of status with the user.
6. Performs other duties as assigned. D1615P01, NATIONAL GUARD MEMBERSHIP IS REQUIRED: This is an excepted position that requires military membership in a compatible military assignment in the Iowa Army National Guard. Selectee will be required to wear the military uniform. Acceptance of this excepted position constitutes concurrence with these requirements as a condition of employment. APPLICATION MATERIALS MUST BE RECEIVED BY 10/06/2026 . FAILURE TO PROVIDE COMPLETE INFORMATION MAY RESULT IN YOUR NOT RECEIVING CONSIDERATION FOR THIS POSITION. Please refer to the Qualifications and Evaluations Section of this Announcement to understand the qualification requirements, and the How to Apply Section for detailed instruction on applying. TRIAL PERIOD REQUIREMENT: As a condition of employment for accepting this position, you will be required to serve a 2-year trial period or 1-year (Veterans Preference Eligibles Only) during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• Your performance and conduct.
• The needs and interests of the agency.
• Whether your continued employment would advance organizational goals of the agency or the Government; and
• Whether your continued employment would advance the efficiency of the Federal service., Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are found to be among the qualified candidates, you will be referred to the selecting official for employment consideration.

Verbiage displayed on your resume or application must contain your own words. You may refer to position descriptions, i.e. the general and specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received in verbatim will not be considered. In your resume you will need to address the general and specialized experience listed above. Please use as much detail as needed, giving dates (months and years) of the experience, position title and how the experience was gained. This information is needed to determine if you are qualified for the position., Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address the minimum/specialized experience needed for the position in their resume will not be referred for consideration. Your resume must contain your own words. Resumes that are verbatim, from this announcement, any PD’s, or any other applicants will not be considered.

MINIMUM REQUIREMENTS: Experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

SPECIALIZED EXPERIENCE REQUIREMENTS: GS-2210-9: Must haveexperience in the following:

• 1-year specialized experience equivalent to at least the next lower grade
• Experience, education, or training receiving, maintaining, and issuing data storage media for computer operations.
• Experience in scheduling the use of computer time for program processing.
• Experience collecting and sequentially staging input media with associated program instructions for processing.
• Experience in at least one programming language. Translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language.
• Experience interviewing subject-matter personnel to get facts regarding work processes and synthesizing the resulting data into charts showing information flow.
• Experience in analysis of the interrelationship of pertinent components of the system.
• Experience planning the sequence of actions necessary to accomplish the assignment.
• Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.

Education

Substitution of Education for Specialized Experience -

master’s degree or equivalent graduate degree

or

2 full years of progressively higher level graduate education leading to a master’s degree or equivalent graduate degree

To receive credit for education, you must provide college transcripts to support your educational claims., * Knowledge of information transmission systems and system software installed in customer organizations along with the ability to assist in the implementation of and to provide procedural assistance to functional users.

• Knowledge of computer systems installed in customer organizations along with the customer’s automation needs to participate in the planning and delivery of a full range of information technology customer support services.
• Knowledge of customer support principles sufficient to receive, respond to, and ensure resolution of problems.
• Knowledge of methods and procedures for documenting problem analysis and resolutions sufficient to maintain records of activities.
• Sufficient knowledge of hardware and software in use to give needed guidance or training to customers to prevent problem recurrences and to assist more experienced specialists in resolving the more complex problems.
• Ability to apply troubleshooting and data analysis methods to resolve operating problems.
• Basic knowledge of configuration management and life cycle management concepts sufficient to assist the Customer Support Manager with identifying the need to upgrade or enhance the customers’ information technology capabilities in response to recurring problems and deficiencies.
• Knowledge of customer support principles sufficient to receive, respond to, and ensure resolution of problems.
• Knowledge of methods and procedures for documenting problem analysis and resolutions sufficient to maintain records of activities.
• Knowledge of network use and maintenance sufficient to give needed guidance or training to customers to prevent problem recurrences and to assist more experienced specialists in resolving very complex problems.
• Ability to apply troubleshooting and data analysis methods to resolve operating problems.

If you are a male applicant born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated, Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

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