NOC Engineer

Job DescriptionNOC ENGINEER Troy, NY (In-Office) Fusco Personnel is recruiting for a proactive, detail-oriented engineer to join our client as a NOC Engineer, supporting the monitoring platform that keeps customer environments patched, protected, and running smoothly around the clock. This role also acts as the lead technical resource when new managed services clients come on board, bringing each new environment under full monitoring, backup, and patch coverage. The ideal candidate is automation-minded, technically strong, and thrives on eliminating problems before they become outages. Responsibilities:

• Configure, monitor, and maintain all aspects of the remote monitoring and management platform.
• Continuously refine and automate maintenance activities after initial setup.
• Stay current on platform capabilities and roll out new features to improve efficiency and responsiveness.
• Serve as the lead technical resource during the onboarding of new managed services clients.
• Deploy monitoring agents and bring all client technical assets under full coverage.
• Configure backup monitoring and confirm that all client backup activity is protected and alerting correctly.
• Set up patch management and alerting policies aligned to documented maintenance windows.
• Capture and document new client environments to support ongoing service delivery.
• Complete all onboarding tasks accurately and within expected timeframes.
• Ensure all client technical assets are monitored and that alerts route to the correct resource.
• Ensure backup activity is monitored and alerts are routed appropriately.
• Ensure patching and alerting reports are configured and routed correctly.
• Update monitoring and alerting policies as requested by leadership or the client.
• Build creative solutions - including scripting and automation - to cut down on repetitive service requests.
• Develop self-healing routines that boost customer uptime and resolve recurring issues at the root cause.
• Help create and maintain technical documentation of customer networks and systems.
• Set daily priorities and respond promptly to customer requests.
• Communicate effectively with customers, peers, and leadership.
• Document all activity thoroughly for billing and reference purposes.
• Represent the company professionally in every interaction.
• Safeguard the confidentiality, integrity, and availability of company and customer information.

• 4+ years of Windows System Administration experience, including PowerShell scripting and GPO deployment.
• Scripting, development, or workload automation experience, with the ability to build solutions that reduce manual effort and service requests.
• Experience configuring and maintaining a modern remote monitoring and management platform (e.g., NinjaOne, N-Central, Kaseya VSA, or similar).
• Experience with professional services automation tools or ticketing systems (e.g., Autotask, ConnectWise, or similar).
• Proficiency with patch management across servers, workstations, and third-party products.
• Experience with IP network design and architecture.
• Strong technical writing and documentation skills.

Preferred Qualifications:

• A proactive, do-whatever-it-takes attitude and comfort working in a fast-paced operations environment.
• A track record of reducing reactive workload through automation and process improvement.

Status: Full-time Salary: $75K - 105K, plus benefits. Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff. Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level - consider contacting our experts. Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer