Desktop & Depot Support

Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop & Depot Support in Tucson, Arizona. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in both Desktop and Deport Support.

Responsibilities - Desktop Support

• Provide Workstation Software Break Fix support
• IMAC - PC Install, Moves, Adds and Changes
• Image Loads
• Asset Recovery
• Asset tagging
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Responsibilities - Depot Support

• Manage orderly storage of equipment within client build center (depot)
• Perform necessary tasks related to request fulfillment and device refreshes based on provided processes and tooling, including: a) picking inventory from stock, b) image load, c) asset tagging, d) picking/packing of accessories, e) over-box, if necessary, f) coordinating for shipment carrier pickup, g) updating asset tracking information within the asset management system, and h) updating ticket status in the ITSM system
• Receive returned equipment from end users and process as appropriate including: a) determine if device is to be reused or disposed based on decision criteria provided by our client, b) If able to be reused, perform basic refurbishment activities (e.g., test for functionality, clean device, wipe hard drive) and place into stock, c) If device is going to be disposed, wipe hard drive following defined processes and prepare for pickup by disposal third-party, d) Update asset tracking information within the asset management system.

• Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
• Knowledge of PC Imaging
• Experience with change management and incident management
• Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wiperol

Preferred Qualifications:

• Certified Dell Technician
• Fluent in English and Spanish
• Expertise in Inventory Control
• Active Secret Clearance

Requirements:

• Must be within driving distance of Tucson, Arizona, and willing to work onsite
• Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
• Must be able to lift up to 40 lbs
• Must be able to stand or walk for extended periods of time
• Must be able to walk up and down stairs or ramps
• Must be able to kneel and work under desks or in confined spaces
• This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes

What is Important to Us:

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.