Modern Workplace Engineer

• Support the organization’s transition from traditional Citrix VDI to Microsoft Windows 365 Cloud PCs and Windows IoT-based endpoints.

• Serve as a senior technical resource responsible for endpoint engineering, automation, platform modernization, and operational efficiency initiatives.

• Design, build, and maintain Windows 365 Cloud PC environments; develop and improve provisioning standards and processes.

• Create and maintain Cloud PC image strategy and lifecycle management.

• Partner with architecture and security teams to implement future-state Cloud PC capabilities.

• Support Cloud PC disaster recovery, resiliency, and recovery planning initiatives.

• Engineer and maintain Intune configuration profiles, compliance policies, update rings, and security baselines.

• Lead troubleshooting efforts involving endpoint management platforms.

• Implement and optimize endpoint security controls and create standards and governance processes for enterprise endpoints.

• Evaluate new Microsoft endpoint technologies and capabilities.

• Develop automation solutions utilizing PowerShell and Microsoft Graph APIs; eliminate manual operational tasks through workflow automation.

• Create self-service capabilities where practical and build reporting and monitoring solutions to improve operational visibility.

• Support the migration from ThinOS devices to Windows IoT platforms; develop and maintain IoT endpoint management standards.

• Collaborate with business and engineering teams on endpoint modernization efforts.

• Create configuration and security standards for shared and kiosk-style devices.

• Assist with lifecycle management of modern endpoint hardware.

• Act as a technical lead for Modern Workplace technologies and maintain engineering documentation, SOPs, and operational runbooks.

• Provide technical guidance to operations and support teams.

• Partner with Microsoft and vendors on platform enhancements and drive initiatives to improve stability, security, and automation.

• Expert-level Microsoft Intune administration and engineering.

• Strong experience designing and managing Windows 365 Cloud PC environments.

• Extensive experience with Microsoft Entra ID (Azure AD).

• Advanced PowerShell scripting capabilities.

• Experience leveraging Microsoft Graph API for automation and reporting.

• Strong understanding of Windows endpoint lifecycle management.

• Experience with application packaging, deployment, and software lifecycle management.

• Knowledge of configuration profiles, compliance policies, and security baselines.

• Support experience with Windows 10 and Windows 11 enterprise environments.

• Familiarity with Conditional Access and Zero Trust principles.

• Knowledge of endpoint security controls and Microsoft Defender technologies.

• Ability to automate manual operational processes through scripting and orchestration.

• Strong troubleshooting skills across endpoint, identity, and cloud-managed environments.

Preferred Technical Experience

• Windows IoT Enterprise administration and engineering.

• Thin client migration initiatives.

• Citrix Virtual Apps and Desktops administration.

• Citrix endpoint-to-Cloud PC migration projects.

• Azure Virtual Desktop (AVD).

• Azure Automation, Logic Apps, and Power Platform integrations.

• Microsoft Endpoint Analytics and Autopilot deployment.

• Infrastructure-as-Code concepts.

• Automation frameworks and workflow engineering.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.