Enterprise Domain Architect for Customer & Digital

• Leading the way - set & iterative the Architecture vision for your domain; represent Architecture at all key forums and ensure that our technology aligns to our business goals
• Creating the blueprint - define and maintain the blueprint of where our architecture is today and the target state
• Mapping out the journey - Work in tandem with Business & product/Delivery colleagues to map out the strategic roadmap for the domain, balancing long term foundations with value-add work, iterative delivery and consideration for technical debt.
• Taking decisive action - Identify, raise, recommend and make key decisions impacting the architecture in the Customer & Digital domain.
• Progress through collaboration - Work closely with Business, Product, Delivery & Engineering teams to ensure decisions made in an ‘informed’ manner and that Architecture has a voice in broader decisions and forums.
• Championing good practices - Establish forums, foster collaboration, and ensure our architectural standards are clear, consistent & well adopted.
• Spreading the word - Be a champion for architecture, mentoring others and sharing knowledge across the organisation.
• Keeping us ahead of the curve - Stay on top of emerging technologies and trends, helping us make smart, forward-thinking decisions.
• Making things better - Continuously improve our architectural processes & offerings, making them more efficient, effective, and adaptable., Meet John, our Chief Tech and Innovation Officer, who shares insights into the exciting things happening in tech, why Dunelm is his happy place, and his unique route into the tech world.

Work your way

We want our colleagues to feel at home wherever they work, so that they are comfortable and can be their best selves. In addition, we want everyone to feel connected to the business, our strategy and the teams they work with.

Where hybrid working is applicable, colleagues need to strike the right balance to fulfil both of these important factors. You will find the right mix of being at home, in the office & out in the business, bearing in mind business needs, job role and level of responsibility.

Wellbeing is more than just a buzzword here

From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we’re committed to supporting our colleagues in every area - and at every stage - of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing.

Look in our toy box

Of course, you should never judge a business by its tech stack. But take a peek at the range of technologies our engineers and developers are currently playing with.

Dazzling design

At Dunelm, we love every aspect of the design process. We’re continually researching new developments in packaging, materials and production methods, tapping into new data insights and keeping track of changing lifestyle trends. We’re hugely collaborative in the way we work. Together, the teams here have a direct impact on our success, creating amazing products that drive sales and delight our customers, as well as providing direction for our wide and varied range of brands. Please accept Functional Cookies to view this content Please accept Functional Cookies to view this content

Keep on growing

Join us on the tech side and you’ll have access to a huge array of learning and development opportunities, including a variety of internally created workshops and externally accredited courses. We also have a substantial tech-specific budget to fund e-Learning licenses, conference visits, resources, and qualifications, plus dedicated mentors, well-being buddies and a wide range of network groups to support you as you progress. Housewarming & Settling In where you can find out more about the wider business, our culture, behaviours, networks and wellbeing support Thrive, our learning and skills platform which gives you a blended, bite-sized, social learning experience with learning relevant to your role Our Enterprise Leadership Programme designed specifically for our strong growth potential Heads of Department to help them reach the next level in their career Our INSPIRE Programme designed for our strong growth potential senior managers across the business to enhance their leadership capability Our EXPLORE Programme designed to prepare our next generation of Line Managers Personal Effectiveness workshops and self-led learning, also delivered through Thrive Apprenticeships opportunities relevant to your role - from level 2 (equivalent to GCSE) through to Level 7 (equivalent to Masters) Colleague Development Fund to support colleagues in accessing external training relevant to your role Coaching and mentoring opportunities to support you in your current role and help you prepare for the next Self-awareness tools to help you understand what really matters to you, and where your own talents and ambitions lie Progress conversations that reflect on how you’re doing and define your focus areas for the coming months Career conversations that explore what you want from your career, in light of your current capabilities, potential and future aspirations

• Deep architectural expertise- You understand principles, patterns, and frameworks, and you know how to apply them in a complex enterprise environment. You can communicate the value of Architecture to a range of business and technical stakeholders.
• Broad technical experience - You understand SaaS, Cloud platforms (AWS, GCP), and modern software engineering. You know the different types of AI and the key considerations when adopting AI in solutions.
• Retail experience - You have experience working in the Retail sector or an adjacent industry sector (travel, consumer goods etc) and understand the dynamics that make up the retail sector (i.e. macro economics, consumer confidence and demands).
• Domain experience - You can articulate the key capabilities required in Customer & Marketing and Digital channels and have experience shaping and architecting solutions in this domain. You understand the domain’s interactions with the broader enterprise architecture.
• Key decisions - You are able to spot, raise and lead on making key decisions that impact the architecture and the broader business. You can evidence situations where you have had to make complex or unpopular decisions.
• Vendor and market knowledge - You know the key technology vendors in the Customer and Digital domain and can articulate & share key technology trends and innovation within the domain.
• Experience managing & influencing technology vendors and System integrators - You know key questions to ask technology vendors to form an honest appraisal of their capabilities. You can evidence where you have influenced their roadmaps or technical direction. You have experience working alongside system integrators.
• Experience working in an agile & iterative delivery environment - You are comfortable working with agile or programme teams. You can evidence where you have worked successfully alongside business, product, engineering and delivery stakeholders.
• Experience with Data - Ability to work closely with data governance and data engineering teams (given the data centric nature of this domain).

Nice to have’s:

• Architecting within context of broader business transformation - You know what’s required for successful business transformation and have delivered architectures/solutions as part of a broader transformation initiative/programme.
• Single customer view - you know the pitfalls and challenges with moving to a single consolidated view of customer data.
• Specific vendor experience - You have experience working with and architecting solutions with vendors such as Salesforce, AWS and Google.

Key qualities, behaviours and values:

• Strategic thinking - You connect architectural decisions to business goals and know how to plan long-term roadmaps. You can balance those long-term aspirations with pragmatism (i.e. how to enable business value in the short term)
• Brilliant communication - You can break down technical concepts for non-tech folks, present ideas clearly, and engage with senior stakeholders.
• Influencing - You are able to build strong relationships with key stakeholders, using a range of influencing styles to convey/land your message.
• Strong collaboration - You value and actively seek collaboration with business & technical/engineering teams to work through challenges and make informed technology decisions.
• Adaptable - You are comfortable juggling multiple priorities and happy to step out of your domain area where needed.
• Proactive & self sufficient - You are pro-active in the way that you work and comfortable managing your own pipeline of work.

Along with competitive salaries, we offer a range of other great benefits to recognise the unique contribution you bring.

Salary Advance so you can access up to 50% of the money you’ve earned during the month, rather than having to wait until pay day

Instant discounts with a range of other companies to help you stretch your budget

Pension contributions to help you save for your retirement

ShareSave scheme that enables you to save monthly and buy Dunelm shares at a discounted rate, building up your investments for a rainy day

Continuous training and coaching to ensure you feel confident in your current role and ready for any new challenges

Access to wellbeing support as and when you need it, including an online GP for you and your immediate family

Colleague networks that give everyone a voice and create an environment where we all feel at home

Outstanding development opportunities and all the support you need to grow your career the way you want

33 days annual holiday plus your birthday off to celebrate, and another day when you move home, so you can get settled in

Generous discounts on all our own products, in-store and online to help you make your house a home

Cycle to work scheme to help you keep your fitness up and your travel costs down

Charity day off (paid, of course) so you can volunteer for a charity that matters to you

And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK’s number one choice for homewares because we make home life lovelier for our customers. And we’ve crafted a workplace that feels just as welcoming - where you can bring your ideas, be yourself, and feel right at home.

Work your way, together

We’re a hybrid business, which means you’ll have flexibility alongside time together with your team. In this role, you can expect min 1 day per week in the office or on-site, helping you stay connected, collaborate and do your best work for our customers. This may increase to more days a week on occasions based on business needs. You can choose to be based out of our Leicester or London office.

Shape the Future of Our Technology

Are you passionate about shaping the future technology strategy and Architecture for key domains in Dunelm - balancing long term thinking with pragmatic roadmaps - if so, read on, this role could be a great fit for you.

As an increasingly customer obsessed business, having the technology capability to better identify, know, engage and serve our customers is critical to the success of Dunelm. In addition, with a strong digital presence (including recently launched App), digital channels will be at the forefront of how we engage and effectively serve our customers. As the Enterprise Domain Architect for Customer & Digital, you’ll be an integral member of our growing Architecture function and will partner with the business and Head of Technology to drive forward our technology Architecture across our Customer and Digital domain., Today, Dunelm is a leader in the £11bn UK homewares market. With over 200 stores across the country and a successful online operation - dunelm.com - we offer over 60,000 products across a broad range of categories. But where did it all begin?