Applications Engineer

Working as part of the IT team, the role provides second and third line support for the firm’s business applications, and builds and maintains in-house solutions on the Microsoft Power Platform. The role combines day to day application support with development work, and is central to the firm’s continued investment in its application estate., * Provide second and third line support for the firm’s business applications, including Aderant Expert (practice management), iManage Cloud, Intapp Time, Autologyx, Philips SpeechLive and Tungsten Power PDF

• Administer, configure and maintain those applications, including user provisioning, permissions, workspace and matter structures, templates and integrations
• Manage application updates, patching and release testing, coordinating with the business to minimise disruption
• Investigate and resolve escalated application issues, working with vendors and third party support where necessary through to resolution
• Act as a second point of specialist knowledge across the application estate, ensuring no single application is supported by only one person
• Support and maintain the integration layer that connects Aderant Expert to other business systems, including Intapp Time, Autologyx and iManage, currently delivered through Dell Boomi
• Monitor integration jobs and data flows, investigate failures and reconcile data between systems
• Produce and maintain technical documentation, standard operating procedures and knowledge base articles for supported applications, * Design, build, test and deploy solutions using the Microsoft Power Platform, including Power Apps, Power Automate, Power BI and Dataverse
• Develop and maintain workflow and automation solutions that remove manual effort from fee earning and support services processes
• Build and maintain integrations between the firm’s applications, using APIs, connectors and scripting
• Develop reporting and dashboards from application and business data to support management information needs
• Apply appropriate development practice to all builds, including version control, environment management, documented solution design and testing before release
• Work with the Apps Manager and the wider business to gather requirements, scope solutions and estimate effort
• Work alongside third party delivery partners on project implementations, and take on the support and ongoing development of solutions once they are handed over to the firm, * Ensure the firm’s IT systems are available at all times
• Implement and ensure compliance with the firm’s policies and procedures, including data protection and information security requirements
• Ensure confidentiality is respected and maintained at all times
• Provide high quality IT customer service to all users across the business, by phone, email and face to face
• Participate in IT meetings, regular one to ones and IT projects, Our selection process for the Applications Engineer position is transparent. We prioritise keeping all candidates informed at every step, ensuring there is no uncertainty.

• Demonstrable development experience, with a portfolio of solutions built and supported in a live environment
• Hands on experience of the Microsoft Power Platform, in particular Power Apps, Power Automate and Power BI
• Experience supporting or administering business applications in a professional environment
• Working knowledge of Microsoft 365, SharePoint Online and Entra ID
• Understanding of APIs, connectors and application integration
• Confident and clear communicator with technical and non-technical audiences

Life outside work matters. We promote work-life balance, offer agile working, and prioritise colleague wellbeing. Your health and happiness are important to us.

• Competitive salaries
• Agile Working
• Enhanced Family Friendly Benefits
• Generous holiday entitlement and holiday purchase scheme
• Employee Assistance Programme
• Pension scheme
• Life Assurance scheme
• Group Income Protection
• Employee Wellness Initiatives
• Private Medical Insurance
• Firm wide and team socials

Wrigleys is a well-established, reputable firm of specialist Solicitors. We have offices in Leeds, Sheffield, and Newcastle. We represent clients across the UK and are considered as one of the leading expert practices outside of London. At Wrigleys we pride ourselves on delivering specialist legal services to our clients within a professional yet friendly and authentic environment.

Our culture is built on our purpose of putting people at the centre of what we do, and our values guide us in all aspects of our work with clients and each other. Together with our supportive leadership team, we offer a collegiate culture where everyone has a voice, and we encourage collaboration, innovation, and growth.

This positive environment helps us maintain exceptional colleague retention levels., Individual differences are embraced at Wrigleys, and by putting people at the centre of we do, we strive to create an inclusive working environment in which colleagues feel supported and can be themselves.