100% Remote Hotel Systems (PMS/CRS) Integration Manager

Are you the person at the hotel everyone turns to when the PMS stops syncing, the channel manager misbehaves, or integrations break? This can be a great transition role into hotel tech from hotel operations

We are looking for a Hotel Systems Integration Manager to take ownership of technical connectivity and implementation for our hotel partners.

This role is focused specifically on integration execution and system connectivity. You will work closely with our Account Management and Support teams, but you will not be responsible for commercial account management or first-line customer support. Your primary responsibility is ensuring that integrations between hotel systems and our platform are configured, tested, and functioning reliably.

You will also play an important internal role by helping our developers understand new PMS, CRS, and Channel Manager integrations - translating vendor documentation, operational workflows, and real-world hotel requirements into clear technical specifications and test scenarios., Our platform automatically reads incoming reservation emails and generates tailored offers for guests.

Unlike many traditional hotel systems, we work entirely with live real-time data from PMS, CRS, IBE, and Channel Manager APIs. Because of this, stable integrations and accurate data flow are critical to our product.

This is where this role comes in.

What You’ll Do (Responsibilities)

Own Technical OnboardingLead the technical setup and activation of new hotel clients on our platform.

Ensure Reliable ConnectivityConfigure, test, and validate integrations between our system and hotel PMS, CRS, and Channel Manager environments.

Translate Hotel Requirements into Technical SpecsWhen hotels request specific workflows (e.g. reservation field mapping, folio posting rules, or company profile handling), analyze whether and how their PMS APIs support it.

Work with API Documentation & Testing ToolsUse tools like Postman to test API endpoints, validate responses, and confirm system behavior before implementation.

Bridge to EngineeringTranslate integration findings into clear, actionable specifications and GitLab tickets for the engineering team.

Troubleshoot Integration IssuesInvestigate and resolve connectivity problems such as synchronization errors, missing reservation data, or incorrect folio postings.

Guide Hotel Technical TeamsSupport hotel IT, revenue, or operations teams through setup steps such as API authentication (e.g. Microsoft Graph) and simple DNS configuration (e.g. CNAME records)., * Onboarding and configuring hotel system integrations

• Testing API endpoints and validating integration behavior
• Translating hotel requirements into clear technical specifications
• Creating actionable engineering tickets for integration work
• Supporting live troubleshooting of connectivity issues

Culture & Working Style

We are a fully remote, international team operating in a trust-based environment.

We value:

• Remote & flexibility first - work from anywhere, structure your day how it works best for you
• High autonomy with high responsibility - you own your work end-to-end
• Strong error culture - mistakes are expected as part of learning; we focus on fixing and improving, not blaming
• Respectful communication - direct feedback is welcome, personal attacks are not
• Pragmatism over perfection - we prefer working systems over theoretical perfection

We work in a fast-moving environment where clarity improves over time through iteration, not upfront perfection.

Do you have experience in XML?, Experience with hotel systems required

Location: Fully Remote (EU preferred - Spain / Portugal / Southern Europe or global if compatible with EOR or contractor setup)Employment Type: Full-Time (Flexible Hours)Experience Level: Experience with hotel systems requiredSalary Range: €30.000 - 45.000, Experience with Hotel Systems RequiredPrevious experience working with hotel systems (such as PMS, CRS, Channel Managers, or other hotel operations platforms) is required.

Interface (API) Curiosity & Documentation SkillsAbility to read and interpret API documentation and figure out how to validate behavior using tools like Postman.

Technical Comfort (No Coding Required)Comfort working with structured data (JSON/XML), basic API concepts, and technical troubleshooting workflows.

Strong Communication SkillsAbility to communicate clearly with both hotel operational teams and technical stakeholders.

Problem-Solving MindsetYou enjoy investigating why systems don’t work and prefer practical solutions over theoretical perfection.

Fluent EnglishWritten and spoken.

Nice to Have (We Can Teach You)

• Experience using Postman for API testing
• Basic understanding of DNS / CNAME configuration
• Experience with PMS vendors such as Mews, Opera, Cloudbeds, Protel, SiteMinder, D-EDGE, SynXis, or Apaleo
• Previous experience in hotel tech (PMS, Channel Manager, CRS, IBE vendors), * hotel system usage experience: 1 year (Required)

• Fully remote position
• Flexible working hours
• Direct access to engineering and product teams
• High autonomy and ownership
• Opportunity to grow into technical product or engineering roles
• Equipment provided (laptop + accessories if needed), * Brief cover letter explaining:
• Your experience with hotel systems (PMS, CRS, Channel Managers, etc.)
• Your comfort level with reading API documentation and using tools like Postman
• Why you are interested in hotel SaaS implementation and connectivity

Job Types: Full-time, Permanent

Pay: 30,000.00€ - 45,000.00€ per year

Hotel Res Bot is a fast-growing SaaS company building AI-powered automation systems for the hospitality industry.