Forward Deployed Engineer

About the RoleWe're seeking a Forward Deployed Engineer to bridge the gap between our AI account management product and our enterprise clients. You'll work directly with customers to implement, customize, and optimize our platform for their specific business needs while feeding insights back to our engineering team.What You'll DoCustomer Implementation & SuccessDeploy and configure our AI account management platform for enterprise clientsWork onsite or remotely with customer teams to ensure successful integrationCustomize workflows, data pipelines, and AI models to match client requirementsTroubleshoot technical issues and provide rapid resolution during implementation phasesTrain customer technical teams on platform usage and best practicesTechnical DevelopmentBuild custom integrations between our platform and client systems (CRMs, ERPs, databases)Develop client-specific features and modifications using PythonCreate data transformation scripts and API connections for seamless data

flowPrototype solutions for unique customer use casesMaintain and update client-specific codebasesProduct IntelligenceGather detailed feedback on product performance in real-world environmentsIdentify patterns in customer needs and technical challengesCollaborate with product and engineering teams to influence roadmap decisionsDocument best practices and common implementation patternsContribute to internal tooling that improves deployment efficiencyWhat We're Looking ForTechnical SkillsStrong proficiency in Python, PostgreSQL, DynamoDB, OpenSearchExperience with APIs, webhooks, and system integrationsFamiliarity with cloud platforms (AWS, Azure, or GCP)Experience working with Snowflake, Databricks or similar data warehousesKnowledge of AI/ML concepts and how they apply to business processesCustomer-Facing SkillsExcellent communication skills with both technical and business stakeholdersAbility to translate complex technical concepts into business valueExperience working directly with enterprise customersComfortable presenting solutions and leading technical discussionsProblem-solving mindset with customer success orientationExperience3+ years of software engineering experiencePrevious experience in customer-facing technical roles (solutions engineering, consulting, implementation)Background in B2B SaaS environmentsExperience with account management or sales technology systems preferredWhy Join UsDirect impact on customer success and company growthUnique blend of technical development and customer interactionOpportunity to shape product direction through customer insightsWork with cutting-edge AI technology in a rapidly growing marketCollaborative team environment with significant autonomyCompetitive compensation including equity participationLocation & TravelThis role involves regular customer interaction and may require travel to client sites. Remote work is supported between customer engagements. #J-18808-Ljbffr