Senior Implementation Consultant

OverviewAs a Senior Implementation Consultant, you design and deliver scalable technical solutions during late-stage sales and onboarding. You act as a trusted technical advisor, guiding high-impact projects and mentoring teammates to boost client success. You bridge discovery and delivery to ensure lasting value for strategic accounts. You’ll leverage AI to streamline repetitive work, accelerate decisions, and improve outcomes across teams. This role places you at the core of cross-functional collaboration to shape adoption, scale impact, and drive client satisfaction.Compensaciones / Beneficios Remote-first workingCompetitive compensation and total rewardsMedical, Dental and Psychology benefits25 Days PTO, 8 Holidays, 5 floating holidays2 Wellness days + 1 Paid Volunteer DayVoucher program for Transportation, Meals & ChildcareResponsabilidadesLead technical discovery and design during late-stage sales for strategic clientsCreate complex implementation plans and coordinate handoffs to delivery and supportOwn technical implementation and optimization for high-impact projectsServe as primary technical contact for software, data feeds, API integrations, and FTPProvide expert platform training and consultation to stakeholdersCollaborate with Sales, Product, Engineering, and Client Success to meet client needsMentor junior client success engineers and foster knowledge sharingImprove internal processes, workflows, and client engagement practicesDevelop scalable technical enablement content (webinars, docs, videos)Use AI to automate recurring deliverables and share effective prompts/workflowsCommunicate complex technical concepts to diverse audiencesRepresent client voice in product feedback and feature evolutionProactively manage high-risk client situations and drive resolutionRequisitos principales 3+ years in a client-facing technical role in SaaS, focused on enterprise onboarding/solution engineeringFluent in written and spoken EnglishDeep experience with product data feeds formats (XML, TXT, CSV, JSON) and FTPAdvanced REST and SOAP API integration and troubleshootingStrong Excel and HTML knowledgeProven ability to manage multiple complex client projectsExcellent problem-solving, time management, and prioritizationEffective communication and presentation for technical and non-technical audiencesProven ability to document processes and create technical enablement contentAbility to thrive in a fast-paced, evolving environmentExperience using AI tools (e.g., ChatGPT, Copilot, Claude) to boost productivitystrong communicationproblem-solvingtime managementAPI integrations (REST, SOAP)XML, TXT, CSV, JSON data feedsFTP protocols

Requisitos principales 3+ years in a client-facing technical role in SaaS, focused on enterprise onboarding/solution engineering Fluent in written and spoken English Deep experience with product data feeds formats (XML, TXT, CSV, JSON) and FTP Advanced REST and SOAP API integration and troubleshooting Strong Excel and HTML knowledge Proven ability to manage multiple complex client projects Excellent problem-solving, time management, and prioritization Effective communication and presentation for technical and non-technical audiences Proven ability to document processes and create technical enablement content Ability to thrive in a fast-paced, evolving environment Experience using AI tools (e.g., ChatGPT, Copilot, Claude) to boost productivity strong communication problem-solving time management API integrations (REST, SOAP) XML, TXT, CSV, JSON data feeds FTP protocols