Endpoint Services Analyst I

The Endpoint Services Analyst I supports the university’s endpoint environment by deploying and maintaining software, applying configuration policies, and assisting with modern device management solutions. The role helps manage Windows, macOS, and mobile devices through centralized MDM/UEM platforms, supports automated provisioning and update workflows, monitors device compliance and security posture, and provides technical assistance for escalated endpoint issues. This position contributes to ongoing modernization efforts that improve reliability, security, and user experience across the university’s computing environment., Typical duties include but are not limited to:

• Supports the configuration, deployment, and day-to-day operation of enterprise endpoint management tools (MDM/UEM) used for managing Windows, macOS, and mobile devices
• Assists with device provisioning workflows including modern provisioning methods (e.g., automated enrollment, Autopilot-style onboarding, or similar tools).
• Implements and maintains endpoint security and configuration policies as directed by senior engineers or the Endpoint Deployment Manager.
• Performs software deployments, updates, and application packaging tasks using centralized
• Monitors endpoint compliance, health, and update status, escalating issues as needed.
• Assists with documenting procedures, configuration standards, and troubleshooting steps to support consistent operations.
• Coordinates basic testing of application deployments and endpoint changes with functional and academic departments.
• Provides escalation support for endpoint-related issues escalated from IT User Support Specialists.
• Maintains accurate inventory records for endpoints, peripherals, and assigned software licenses.
• Tracks work in the IT ticketing system, ensuring timely updates and clear communication with end users.
• Participates in routine review and improvement of endpoint processes, recommending enhancements when appropriate.
• Supports cross-training efforts within the Endpoint Deployment Team and collaborates with other ITS staff as needed.

Additional Duties

• Performs other job-related duties as assigned., * Seek out new approaches to improve outcomes; remain open for feedback and new ideas.
• Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables.
• Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.

• This position requires either four years of directly related full-time experience or, as an alternative, a Bachelor’s degree from an accredited institution in Computer Science or related field.

• Performs other job-related duties as assigned.

• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

• Experience using enterprise endpoint management systems such as Intune, SCCM, Jamf, or similar MDM/UEM tools to deploy software, apply configuration and security policies, manage updates, and maintain device compliance.
• Experience with PowerShell or similar scripting tools to assist with automation, troubleshooting, and configuration management
• Experience with server system products involving a variety of software and hardware implementations.

Knowledge, Skills & Abilities:

• Proven ability to think strategically and approach challenges with creativity

• Demonstrated track record of reliability, meeting goals, and holding oneself accountable

• Strong interpersonal skills and experience working effectively across teams

• Knowledge of basic networking concepts (e.g. Systems, Protocols, Directory Services).

• Knowledge and proficiency with relevant business systems, operating systems, and servers.

• Knowledge of and ability to administer cloud based applications (Saas).

• Skill in light programming, project management of small initiatives, and troubleshooting.

• Skill in managing servers and storage hardware.

• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Advanced verbal and written communication skills and the ability to present effectively to small and large groups.

• Ability to collaborate and work effectively within the community and willing to contribute to a team effort.

• Ability to work independently and follow through on assignments.

• Ability to provide professional customer service.

At Florida Gulf Coast University, employees are expected to work on campus as part of a collaborative, mission-driven environment. While this role does not directly interact with students, its on-site presence is essential to supporting the university’s operations and advancing student learning across the institution.