Cybersecurity Saviynt L3

• Resolution of highly complex technical issues related to Saviynt’s platform.
• Maintain and monitor existing Saviynt integrations, workflows, and configurations
• Support JDBC and API based application onboarding by performing testing and resolving the issues
• Knowledge of Saviynt connectors for various applications, ensuring seamless integration and access governance. Ability to configure, troubleshoot, and optimize connector performance.
• Join major incident management bridge in case of P1 issues
• Troubleshoot and resolve escalated issues from L2, ensuring timely resolution
• Provide support for complex user/access provisioning issues
• Troubleshoot any integration/connector related issues
• Fix issues related to approval and request based workflows
• Analyze trends in incidents management to identify causes and propose long term solution
• Perform root cause analysis for P1 & P2 issues, fix them and update SOPs
• Ensuring all the IAM services are up and running and proactively monitor Saviynt EIC services
• Support L2 resource for any issues which require heavy configuration changes
• Assist in debugging and troubleshooting issues, including collaboration with technology vendors
• Act as single point of contact for HP
• Provide continuous improvement ideas
• Provide exceptional customer service and technical support to clients, ensuring their IAM needs are met.
• Mentor and train support teams on architectural best practices and innovative solution design.

• 8+ years of experience in supporting Saviynt identity and access management (IAM) solutions, responsible for resolving complex technical issues, architecting solutions, and ensuring the success of our clients’ IAM implementations., * Profound expertise in Saviynt’s IAM platform, including in-depth knowledge of configurations, integrations, and customization.
• Advanced understanding of IAM technologies, concepts, and best practices.
• Strong experience in troubleshooting and resolving complex technical issues within Saviynt.
• Proven ability to architect and design innovative solutions based on Saviynt to meet unique client requirements.
• Proficiency in managing and maintaining Saviynt’s IAM systems at an architectural level.
• Comprehensive knowledge of scripting languages and tools for automating IAM processes.
• Expertise in access control, security protocols, and IAM administration.
• Thorough understanding of regulatory compliance standards relevant to IAM, such as GDPR, HIPAA, or similar regulations.
• Familiarity with Active Directory, LDAP, and other authentication protocols.

Soft Skills

• Exceptional analytical and problem-solving skills.
• Excellent communication and interpersonal skills to collaborate with clients and cross-functional teams.
• Strong leadership abilities to guide and mentor support teams.
• Creativity and adaptability to architect innovative solutions to complex IAM challenges.
• Dedication to providing excellent customer service and technical support.
• Detail-oriented with a commitment to delivering high-quality architectural designs and solutions.
• Ability to work both independently and as part of a team, managing tight schedules for multiple deadlines.

Certifications (Preferred)

• Saviynt L100, L200 trainings
• Certified Information Systems Security Professional (CISSP)
• Educational Qualifications
• University degree in IT or/and IT Security