Network Specialist III

For the most accurate and uptodate information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates., Provide technical support by managing service requests through an IT service management (ITSM) ticketing system, responding to customer needs, and troubleshooting complex hardware, software, and network issues. Install, configure, and maintain network equipment and structured cabling using specialized tools and diagnostic equipment. Perform work inside prison and jail environments. building infrastructure, including telecommunications rooms, ceilings, crawl spaces, and utility areas. Safely perform duties in challenging environments that may include adverse weather, extreme temperatures, confined or unsanitary spaces, and elevated work requiring ladders or aerial lifts, while adhering to all institutional security procedures, safety regulations, and organizational standards.

Are comfortable troubleshooting PCs, printers, network connectivity, and peripheral devices independently., Have 1 year wage earning experience installing, testing, and troubleshooting network cabling, data drops, and network infrastructure, including racks, patch panels, switches, and related equipment., An applicant must be eligible to work in the United States and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.