Technical Support Specialist

Under general supervision, this position is responsible for providing all areas of computer related technical support including installation, maintenance and troubleshooting of personal computers, peripherals, applications software and telecommunication equipment and services. Incumbents may manage local area network projects and provide training on basic computer usage, applications software and telephone system for internal staff. Supervision may be exercised over subordinate employees. Does related work as required.

Thorough knowledge of the operation and use of personal computers and their peripheral equipment; good knowledge of logical operation of computers and data communication devices; working knowledge of networking computers; working knowledge of data processing methodology and techniques in creating documentation and data security; ability to learn a variety of operating systems; ability to simplify technical terminology for training purposes; ability to identify and resolve user problems; ability to communicate effectively both orally and in writing; strong presentation skills; ability to plan, organize, and prioritize work assignments; ability to establish and maintain effective working relationships; ability to read, write, speak, understand, and communicate in English sufficiently to perform the essential duties of the position; ability to use computer applications such as spreadsheets, word processing, e-mail and database software; initiative; tact; patience; sound judgement; flexibility; physical condition commensurate with the duties of the position.

MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE: Graduation from high school or possession of a high school equivalency diploma and four (4) years of work experience in the installation, maintenance and technical support of computer software and hardware applications. SUBSTITUTION #1: Satisfactory completion of 30 college credits* may be substituted on a year for year basis for up to three (3) years of the required work experience and must include a total of at least twelve (12) credit hours in Computer Science or Information Technology. SUBSTITUTION #2: A Bachelor’s Degree* in Computer Science, Information Technology or a closely related field may be substituted for the four (4) years of the required work experience described above. SUBSTITUTION #3: Certification from a network training program that is vendor approved (i.e. Cisco Systems, Alcatel-Lucent, Juniper, VMWare, Brocade, Microsoft or Nortel) may be substituted for one (1) year of the required work experience described above