Application Engineer - Triple S Flotech

Responds to customer needs and requirements with the appropriate Severe Service Specialists products. Maintains a high-level of customer service with existing customers and leverages relationships to expand business. Develops customer relationships by identifying customer needs, informing customers about the company’s products or services, providing solutions and recommending new and better products. Coordinates with the outside sales team and other departments to ensure that customers receive the best service possible. Responsible for increasing sales within a specified territory through the development of relationships with potential customers and strengthening relationships with existing customers. Responsible for attaining established sales quotas and part margin objectives., * Provides technical expertise and develops technical solutions (control valve configuration, performance estimation, economics, proposal generation, etc.) while interfacing with the outside sales team.

• Technical knowledge with Control Valves, Desuperheaters and Steam Conditioning Products and the systems they go in.
• Provides pre-sale technical support: understands the customer’s system, select products, provides product technical data, provides design support, support set-up, application reviews, and provides technical product overviews and training.
• Provides post-sale technical support: troubleshoots application issues with Triple S represented products, reviews customer test data against application review, and provides technical data, as needed.
• Handles all correspondence and inquiries with customers and outside sales regarding: Application of Product, Technical Information, Prices, Process and Preparation of Quotations and System Sketches where necessary.
• Supports technical presentations to customers.
• Maintains records of quotations and updates to all stakeholders.
• Understands valve specifications and supporting design reviews.
• Shares market and competitor information with all applicable channels within the organization; establishes relationships and working partnerships.
• Identifies customer products needs and coordinates execution of orders.
• May conduct negotiations with suppliers, vendors and manufacturers.
• Assists in training or mentoring of associates.
• Receives and process quote request from outside sales and customers. Prepare bids and estimates for potential customers.
• Contacts regular and prospective customers to follow up on bids and estimates.
• Interacts with customers, vendors, and associates to resolve customer and service related issues.
• Coordinate with the shop to make sure orders are shipped on time.
• Develop expertise specific to branch needs.
• Review of design for manufacturability and design cost issues.
• Support standardization and continuous improvement of product and process., This role operates in a professional office environment with flexibility for hybrid work. Standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.

• Must be a team player, able to problem-solve and work constructively with customers and co-workers.
• Strong mechanical aptitude, organizational, and interpersonal skills., * Bachelor of Science in Mechanical, Electrical, or Industrial Engineering.
• 2+ years of technical experience in customer support and/or troubleshooting of industrial equipment/technology.
• 2+ years in-plant operations experience.
• 2+ years working knowledge of industrial equipment.
• A good understanding of business financials and operations acumen.
• Clear written and verbal communication style; to be a professional face of Flowserve to our customer.
• Excellent interpersonal skills and a high sense of urgency with a customer-focused mindset to execute.
• Ability to produce professional reports and presentations in keeping with company policies & objectives.
• Computer proficiency: Microsoft Office, CAD, ERP.
• Strong time management and organization skills.
• Strong analytical and problem-solving skills.
• Strong critical thinking and attention to detail.
• Up to 25% travel (domestic).

Physical Demands

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to read technical information and/or use a keyboard
• Occasionally required to lift/push/carry items up to 25 pounds
• Occasionally work near moving mechanical parts
• Occasionally exposure to outside weather conditions
• Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)

FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:

• Medical, Dental & Vision Insurance with multiple plan options
• Company-paid Life and Disability Insurance
• 401(k) with company match
• Health Savings & Flexible Spending Accounts
• Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
• Employee Assistance Program (includes 3 free counseling sessions)
• Identity Theft Protection at discounted rates

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success.

FloWorks participates in the US Government’s E-Verify program.