Servicenow Developer (Csm / Rsm / Fsm)

OverviewJoin Schwarz Groups Software Engineering team as a ServiceNow Developer focused on Retail Service Management.You will contribute to the Retail Service Management, Retail Portal, and Field Service Management modules, collaborating with product managers and engineers to define scope and deliverables.You will implement and maintain IT solutions on our internal ServiceNow suite, and create documentation while keeping up with new releases and best practices.This role blends agility and security to support Europe-wide digital transformation.ResponsabilidadesEngineer and deliver IT solutions within the internal ServiceNow suite, focusing on Retail Service Management and Field Service Management modulesCollaborate with product managers and engineers to clarify scope and deliverablesCreate and maintain technical documentation for configurations and integrationsStay updated on ServiceNow releases and apply best practicesWork on the Retail Portal and Mobile App for Retail components (CSM/RSM/FSM context)Ensure high-quality, scalable implementations across global stakeholdersRequisitos principalesExperience with ServiceNow as a Developer in the Customer Service Management (CSM) moduleProfessional IT project experienceEnglish fluent; German a plusVery good communication skillsWillingness to learn and develop on the jobCertification as ServiceNow CSM Implementation Specialist is nice-to-havecommunication skillsteam collaborationfast learnerServiceNow CSM developmentexperience with IT project deliveryfamiliarity with module integrations and documentation

Requisitos principalesExperience with ServiceNow as a Developer in the Customer Service Management (CSM) module Professional IT project experience English fluent; German a plus Very good communication skills Willingness to learn and develop on the job Certification as ServiceNow CSM Implementation Specialist is nice-to-have communication skills team collaboration fast learner ServiceNow CSM development experience with IT project delivery familiarity with module integrations and documentation