System Support Specialist

Working on the CyPrESS contract, you will work with Project Managers, IT Security Leads, Network Engineers, and Information Assurance Professionals to develop and implement cybersecurity standards and procedures. You’ll support analysis, design, and development of security features for key systems and support the integration and implementation of cybersecurity solutions for enterprise systems across NASA. You’ll implement security measures to resolve vulnerability’s, mitigated risks and recommend security changes to assets as needed. This position will require individuals who can occasionally support after hours work. PRIMARY RESPONSIBILITIES:

• Review all tickets that are assigned to the RISCS team during the day and work. If the ticket needs escalating, then assign it to the appropriate team member.

• Act as content organizer for Agency RISCS Bi-Weekly Outreach meetings, capturing announcements, demonstrations, CR promotions, and Q&A for the RISCS user community.

• Provide clarifications to users during open forums to reduce user confusion.
• Change Request (CR) integration and governance support.
• Participate in the RISCS team and CCB forums where CRs are reviewed helping ensure guide content and user guidance stay aligned with decisions.
• Reflect promoted Change Requests in the Operations Guide so stakeholders have current, step-by-step instructions.
• Perform start of Business checks including checking Enterprise Service Desks tickets that have been escalated to the queue
• Making sure there are no connectivity/availability issues in the application each morning.
• Check Environment (Prod/Training/Development/Staging) to make sure each environment can be logged into.
• Check the LDAP Sync status to make sure accounts were added or removed as normal.
• Check each data feed in each environment to make sure that each feed ran correctly, if not, an email is sent to the team.
• Delete hardware records that have been set to Delete Record.
• Complete monthly reports for ESD Tickets/Service Request
• Work closely with users through Teams on tickets or service requests that they may have submitted.
• Generate draft meeting agendas and forward to team to verify or add items as needed.
• Host Outreach meeting.
• Upload all presentations to appropriate websites.
• Update the website to reflect the current information from the meetings.
• Document operation guides, user manuals, training documentation and more.
• Perform testing for developers for updates that are being promoted to the system., Leads Rapid7’s global technical sales organization across Sales Engineering Specialists, Forward Engineering, Labs, and the Center of Excellence. Develops technical sales strategy, organizational roadmaps, succession frameworks, and engineering capabilities while partnering with sales leadership. Oversees integrations, demo infrastructure, enterprise platform architecture, ROI modeling, resource planning, and cross-functional execution. Drives organizational scaling, executive alignment, talent development, and measurable contributions to revenue and product innovation. Top Skills: APIsCloud ComputingEnterprise Security PlatformsSecurity Orchestration Automation And Response (Soar) Rapid7

Vector Command Specialist

6 Minutes Ago Remote or Hybrid United States 89K-121K Annually Mid level 89K-121K Annually Mid level Artificial Intelligence * Cloud * Information Technology * Sales * Security * Software * Cybersecurity Supports customers using Rapid7’s Vector Command Red Team service through attack surface analysis, reconnaissance, OSINT, reporting, customer communications, and request prioritization. The role coordinates with Red Team, MDR, and MVM teams; conducts manual network and service reconnaissance; develops scripts to analyze attack surface data; monitors customer exposures; and performs entry-level external penetration testing. It also includes customer onboarding, monthly reporting, update calls, and translating technical security concepts for nontechnical stakeholders. Top Skills: Ieee 802.11Internet Protocol SuiteLinuxOsintPenetration Testing ToolsPowershellPythonUnixVector Command PlatformWindows, Wipfli

• Bachelor’s degree in Computer Science, Information Technology, or a related field and 5-7 years of IT experience.
• 5+ years of experience troubleshooting applications and providing Tier 1 technical support to end users.
• 5+ years of experience identifying, documenting, and escalating support tickets to the appropriate technical teams when necessary.
• Thorough understanding of ticketing systems, being able to assign tickets, and ability to prioritize incidents.
• Ability to effectively communicate with customers and have excellent communication skills, patience, superior customer service, ability to articulate issues in a way that customers understand them.
• OPM Tier 2 or higher LOC, must be a US citizen and be able to achieve a public trust.
• Excellent Communication skills
• Ability to work with upper management and interface with the customer.
• Ability to work after hours, as needed.

PREFERRED QUALIFICATIONS:

• Experience working in the NASA or Enterprise environment.
• Experience with Archer.

CLEARANCE REQUIREMENTS:

• U.S. Citizenship is required.
• Ability to obtain and maintain Public Trust clearance.

Supports NASA’s RISCS cybersecurity application by triaging tickets, assisting users, monitoring system environments and data feeds, supporting change-request governance, conducting testing, and maintaining operational guides, training materials, reports, meeting content, and website updates. The role requires application troubleshooting, Tier 1 technical support, ticket escalation, customer communication, after-hours availability, and the ability to obtain Public Trust clearance. The summary above was generated by AI, Remote or Hybrid United States 117K-158K Annually Senior level 117K-158K Annually Senior level Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Leads Procore consulting engagements by translating client business needs into requirements, architecting and implementing solutions, designing quality processes, reviewing testing and budgets, improving workflows, supporting sales, and mentoring engineering and consulting teams. The role serves as a Procore subject matter expert, oversees quality management and SDLC methodologies, develops service offerings, and drives client satisfaction and team growth. Top Skills: ProcoreSoftware Development Life Cycle (Sdlc)

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