IT Client Success & Executive Support Specialist

The successful candidate will provide expert support across Windows, macOS, mobile devices, and cloud-based desktops, while maintaining a strong focus on customer experience, operational excellence, and proactive service delivery. This position plays a key role in shaping and sustaining model and requires strong technical expertise, discretion, and the ability to manage multiple priorities in a fast paced environment., * Provide comprehensive hardware and software support, including installation, troubleshooting, break/fix, and end-user- training for onsite and remote employees.

• Deliver white glove- IT support for executive leaders and their executive assistants.
• Support Board level- meetings, executive briefings, and other strategic meetings.
• Manage IT asset lifecycle activities, including inventory tracking, deployment, reclamation, and documentation.
• Support employee onboarding by preparing, configuring, and deploying devices and ensuring a seamless first day experience.
• Create, manage, and resolve IT support tickets in accordance with established service standards.
• Perform site support activities, including maintaining local network connectivity, print services, and office technology infrastructure.
• Set up, maintain, and support conference room technology, including Microsoft Teams Rooms and related AV solutions.
• Provide technical support for onsite and virtual live events, including planning, setup, execution, and post event support.
• Design and implement proactive support measures, dashboards, and continuous improvement initiatives to enhance service quality.
• Maintain accurate technical documentation, knowledge articles, and standard operating procedures.

Customer Service & Communication

• Demonstrated ability to deliver exceptional, white glove- customer service to employees at all levels, including executive leadership.
• Strong verbal and written communication skills with a professional, courteous, and confident demeanor.

Troubleshooting & Problem Solving

• Exceptional analytical and troubleshooting skills with the ability to quickly diagnose and resolve technical and nontechnical issues.
• Ability to operate calmly and effectively in high-pressure executive support environments-.

Time Management & Prioritization

• Proven ability to manage multiple requests and projects simultaneously, prioritize effectively, and meet deadlines.

Confidentiality & Discretion

• Ability to handle sensitive and confidential information with the highest level of professionalism and discretion.

Adaptability & Proactivity

• Comfortable learning and adopting new technologies quickly in response to evolving business needs.
• Proactive, self-motivated mindset with the ability to anticipate issues and identify opportunities for improvement.

Technical Expertise

• Advanced experience supporting:
• Windows and macOS operating systems including expert level knowledge of Intune and Jamf
• Mobile devices (iOS and Android)
• Network infrastructure and connectivity
• Security controls, vulnerability management, and client patching
• Microsoft 365 ecosystem (Outlook, Teams, Word, Excel, PowerPoint)
• Common enterprise collaboration and productivity tools

About You

• Minimum 2-3 years of desktop or IT support experience.
• Minimum 1-2 years of direct executive support experience.
• Ability to work independently with minimal supervision while maintaining a consistently professional presence.
• Highly collaborative with strong interpersonal and relationship building skills.
• Organized, detail-oriented, and capable of delivering results in a high-performance environment.
• Flexible and willing to support a wide range of business and executive needs.
• Polished professional presence with a welcoming, service oriented- attitude.
• Strong written and verbal communication skills.
• Intellectual curiosity and a continuous learning mindset.
• Resilient, adaptable, and comfortable operating under pressure.