Data Systems Manager

The Data Systems Manager role provides critical support to the Development Department. This role maintains all fundraising and communications data systems and bridges the other GLAD Law departments with the Development Department. They work to ensure the integrity of our data and information as well as departmental procedures and best practices in alignment with GLAD Law’s mission and values.

This position is hybrid eligible, requiring some in-person work at GLAD Law’s Boston office and attendance at events.

Responsibilities:

Data Systems

• Maintain Salesforce database and serve as GLAD Law’s primary system administrator for all users across departments
• Oversee database projects and access, document processes, regularly audit GLAD Law’s data systems, and provide training for new staff members
• Manage other systems that GLAD Law uses for fundraising and communications and maintain relationships with account representatives from those providers
• Create Salesforce reports and dashboards as requested by users
• Develop and manage systems to ensure data integrity
• Develop, refine, and improve existing database structures including custom objects, fields, and reports to optimize data collection and use for Development and other departments

Development Communications

• Provide support for email and webpage building and other Development communications as needed
• Assist with email forms, Zoom webinar creation, and related integrations
• Generate mailing lists and call lists, and assist with creating email lists as needed

General

• Participate in defining and carrying out development objectives and priorities throughout the organization
• Embrace GLAD Law’s mission and demonstrate commitment to its organizational values

Qualificiations:

Technical Skills

• 4-5 years of experience with Salesforce database, Salesforce Admin certification required; experience with Salesforce NPSP preferred
• Knowledge and experience with online payment processors (e.g., Givebutter, Classy, Stripe) and their Salesforce integrations
• Proficiency in Microsoft Excel and Office Suite and Asana (or comparable project management tool)
• Proficiency in email marketing tools, experience with Pardot and MCAE strongly preferred
• Experience with website content management systems (e.g., WordPress)
• Experience with Zapier or similar tool for third-party Salesforce integrations
• Experience with Salesforce development or familiarity with Apex code a plus

Attributes

• Excellent communication and project management skills
• Strong collaboration, organizational, and time management skills with the ability to meet tight deadlines
• Self-starter with a proactive approach to problem-solving and innovation
• Strategic thinker with an interest in seeing how systems connect and work across departments

• 4-5 years of experience with Salesforce database, Salesforce Admin certification required; experience with Salesforce NPSP preferred
• Knowledge and experience with online payment processors (e.g., Givebutter, Classy, Stripe) and their Salesforce integrations
• Proficiency in Microsoft Excel and Office Suite and Asana (or comparable project management tool)
• Proficiency in email marketing tools, experience with Pardot and MCAE strongly preferred
• Experience with website content management systems (e.g., WordPress)
• Experience with Zapier or similar tool for third-party Salesforce integrations
• Experience with Salesforce development or familiarity with Apex code a plus

Attributes

• Excellent communication and project management skills
• Strong collaboration, organizational, and time management skills with the ability to meet tight deadlines
• Self-starter with a proactive approach to problem-solving and innovation
• Strategic thinker with an interest in seeing how systems connect and work across departments