Global Network Operations and Security Center (GNOSC) Manager

LaunchTech is a veteran-owned company that prides itself on delivering service before self and excellence in all we do. We are seeking dynamic professionals who embody our core values of Integrity, Commitment, and Excellence to join our growing Crew in support of our customers across the federal, state, and commercial markets.

We are seeking a Global Network Operations and Security Center (GNOSC) Manager to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract.

What You’ll Be Doing

Operational Leadership:

• Direct all facets of the continuous 24x7x365 GNOSC environment.
• Provide administrative and technical oversight to Watch Officers and Mission Support Team (MST) Engineers.

Incident & Problem Management:

• Serve as an escalation point for complex IT incidents, outages, and service degradations.
• Ensure that all incidents are effectively escalated, managed, and resolved within established service level agreements (SLAs).

Stakeholder Communication:

• Provide full communication of status, remediation plans, and operational actions to executive leadership and the Government customer. Deliver post-event recommendations such as “Lessons Learned” and “Hot Wash” inputs.

Change & Service Management:

• Oversee ITIL-based continual service improvement initiatives to minimize risk to services and operational networks.

Mission & Event Support:

• Coordinate the Mission Support Schedule with the MST Lead and Watch Officers to ensure all CIO assets directly support event requirements, exercises, and war games in a geographically distributed enterprise.

Performance & Compliance:

• Ensure team compliance with Tier III Information Assurance practices, IT security governance, and DoD 8570/8140 requirements.
• Champion metrics-based IT Operations and Maintenance (O&M) and oversee Quality Assurance/Quality Control Inspection processes., This leadership role puts you in command of a 24/7 enterprise network operations center directly supporting the nation’s missile defense mission.

• Have exceptional verbal and written communication skills with a proven track record of briefing senior military and civilian leadership., * Must have 12, or more, years of general (full-time) work experience
• May be reduced with completion of advanced education
• Must have 6, or more, years of progressive experience in IT operations management, network control center (NCC), or enterprise operations center (EOC) roles.
• Must have 2, or more, years of direct personnel management or team leadership experience in a complex, 24/7 IT environment.
• Must have education or experience with ITIL framework and ITIL-based processes, to include continual service improvement, Incident, and change management.
• Must have a current DoD 8570.01 IAT Level II Certification (e.g., CompTIA Security+ CE) or higher (IAM Level II/III preferred, such as CISM or CISSP).
• Must have an active DoW Secret Security Clearance

Desired Requirements:

• Have an active DoW Top Secret Security Clearance
• Have a bachelor’s degree (or higher) in Computer Science, Information Technology, Cybersecurity, or a related field.
• Have extensive experience leading metrics-based IT Operations and Maintenance (O&M) teams within a DoD or MDA environment.
• Have an advanced understanding of the ITIL framework with related certifications (e.g., ITIL 4 Foundation, ITIL 4 Managing Professional, or Strategic Leader).
• Be familiar with enterprise monitoring, ticketing, and security toolsets utilized by the team, including Remedy, and SNMP monitoring tools (e.g. SolarWinds and Structure Ware Datacenter).
• Have a working technical background in network engineering, systems administration (Windows/Linux), or cybersecurity operations.
• Have experience running operations centers for large complex organizations.
• Have an understanding of military organizations and structures
• Have experience working with DISA and DREN.

• Medical, Dental, and Vision coverage
• 401(k) with company match
• Paid Time Off (PTO)
• Mission-driven work with opportunities to grow
• And more