Technology Resilience Manager

Help strengthen HL’s ability to prevent, respond to, recover from and learn from technology disruption. Reporting to the Senior Manager, Operational Resilience & Scenario Testing, you will act as a trusted Risk and Resilience partner to Technology, Cyber Security and Enterprise Architecture teams.

You will embed operational and technology resilience into strategy, architecture, change and day-to-day operations, combining specialist guidance with constructive challenge. The role supports compliance with FCA and PRA operational resilience requirements and helps protect service continuity and positive client outcomes.

What you’ll be doing

• Partner with Technology, Cyber Security, Enterprise Architecture, Infrastructure and Service Management teams to embed resilience frameworks and standards.
• Provide specialist operational resilience guidance and enablement, supporting compliance with internal policies and regulatory requirements.
• Help teams identify, assess, prioritise and remediate vulnerabilities and risks that could affect service delivery and client outcomes.
• Provide oversight and constructive challenge, ensuring resilience risks and remediation plans are understood, managed and escalated appropriately.
• Support Important Business Service mapping, including the assets, systems, people, facilities and third parties that underpin them.
• Work with Enterprise Architecture to improve asset inventories, service and dependency mapping, and technology recovery information.
• Contribute to cyber resilience and recovery preparedness, cloud adoption, third-party services and emerging technologies, including artificial intelligence.
• Coordinate Technology participation in severe-but-plausible scenario testing and support lessons learned and improvement activity.
• Contribute to self-assessments, reporting, management information and governance, providing evidence of compliance and continuous improvement.
• Promote a strong culture of resilience through engagement, coaching and stakeholder collaboration., The Technology Resilience Manager role is a Permanent, full time, 37.5 hours per week, Monday to Friday. Our office is based in Bristol, BS2 0TR. We work in a hybrid model with a blend of home and office working.

• Working knowledge of FCA and PRA operational resilience requirements, including PS21/3, and relevant industry good practice.
• Experience partnering with Technology, Cyber Security, Enterprise Architecture, Infrastructure, Service Management or Change teams.
• Knowledge of technology resilience, cyber resilience, cloud technologies, disaster recovery and service continuity principles.
• Ability to provide constructive challenge, guidance and enablement to senior technology stakeholders while supporting business ownership of risk and controls.
• Strong influencing, networking and stakeholder management skills across management, business teams and vendors.
• Clear written, verbal and presentation skills, with strong critical thinking and pragmatic problem-solving.
• Excellent organisation, research and attention to detail, with the ability to manage deadlines in a fast-paced environment.

Desirable

• Experience facilitating service mapping, dependency analysis, scenario testing or resilience improvement initiatives.
• Experience contributing to operational resilience self-assessments, governance reporting or management information.

• Discretionary annual bonus* and annual pay review
• 25 days* holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday**
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and out patientcare
• Health screening programme
• Help@hand - confidential support including mental health counselling and remote GP
• Wellhub - unlimited access to fitness providers and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• Inhouse barista and deli serving subsidised coffee and sandwiches

• Two paid volunteering days per year

• dependant on role level

** only available to select during our annual benefits window, in November each year

Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We’re steered by core values that promote service, quality, innovation, and opportunity in everything we do.