IT Field Support Specialist

At Independent Software, as an IT Field Support Specialist 2, you will provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, teleconferencing equipment, and network-connected hardware. You will troubleshoot and repair equipment, support hardware installations and upgrades, conduct site surveys, and provide on-site and remote support to end users., * Provide Tier 2 and Tier 3 support for workstations, servers, printers, peripherals, and teleconferencing equipment

• Install, troubleshoot, repair, and test computer hardware and associated equipment
• Conduct site surveys and document configurations, requirements, and changes
• Support hardware deployments, network upgrades, and equipment installations
• Install and configure hardware, cabling, and specialized interconnecting cables
• Maintain fiber optic modems, multiplexers, fiber/Ethernet cabling, and telephone systems
• Install Windows operating systems, applications, antivirus software, and security patches
• Use ticketing systems to document and track technical issues
• Provide remote and on-site end-user support and training
• Coordinate with IT teams, vendors, and users to resolve technical issues

• 3-5 years of relevant IT experience
• Strong hardware installation, repair, and troubleshooting experience
• Experience supporting Windows operating systems and software applications
• Knowledge of Active Directory security and policies
• Ability to read and interpret technical manuals and schematics
• Experience providing remote technical support
• Proficiency with Microsoft Office applications
• Strong troubleshooting, communication, and organizational skills
• Ability to work independently and manage multiple priorities
• Must be able to drive a company vehicle as part of job responsibilities
• Must be able to lift and move equipment weighing up to 50 lbs
• Must be available to work an 8-hour shift scheduled between 6:00 AM and 6:00 PM, as determined by management

Education and Experience:

• High School Diploma or GED required

Certifications:

• Must possess required DoD 8570 certification
• Security+ highly preferred

Clearance Requirement:

• Must possess an active TS SCI with appropriate Polygraph to be considered for this role, Anti-Virus Software, Communication Skills, Computer Hardware, Computer Testing, Customer Support/Service, DoD Directive 8140, DoD Directive 8570, Equipment Maintenance/Repair, Ethernet Cable, Hardware Administration, Hardware Configuration Management, Hardware Installation, Hardware Repair, Hardware Upgrades, Help Desk, Identify Issues, Information Technology & Information Systems, Lift/Move 50 Pounds, Microsoft Active Directory, Microsoft Windows Operating System, Microsoft Windows System Administration, Modems, Multiplexing, Multitasking, Network Configuration Management, Network Connectivity, Network System Hardware, On Site Support, Organizational Skills, Peripheral Hardware, Printers, Resolve Customer Issues, Schematics, Security Patches, Technical Support, Technical Writing, Teleconferencing, Testing

Independent Software

When you join us, you will:

• Support critical national security missions that matter
• Be part of a close-knit, employee-first culture where your voice is heard
• Expand your skills through ongoing training, mentorship, and career development
• Enjoy competitive compensation, generous benefits, and work-life balance

Ready to take the next step in your career? Join us and be part of something bigger.

At Independent Software, our people are the missiApplication on. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.