Network & UC Administrator

The Network & UC Administrator is responsible for providing technical assistance, support, and advice to users, as well as day-to-day administration, maintenance, and support of the UIW network across multiple locations on multiple UIW campuses. This position communicates technical information to technical support entities and non-technical network users, students, and other personnel with a strong customer service focus. The Network & UC Administrator reports to the Network and Unified Communications Manager., * Collaborate with all stakeholders, vendors, students, and other community members to provide timely and effective solutions to problems and requests for service.

• Provide administration and other assigned tasks on the following network systems: Both on-premises and cloud-based wireless network controllers, network monitoring and management tools, firewalls, IP Address Managers (IPAM), DHCP, and DNS infrastructure.
• Provide administration and support for cloud-based VoiP and unified communications platforms.
• Engineer, install, monitor, and maintain the student residence hall network equipment, including routers, switches, access points, cabling, and supporting systems to optimize effectiveness and to provide high-performance, quality service.
• Proactively document and respond to alerts to resolve performance problems; perform regular ongoing review and analysis of performance data to identify current problems and proactively detect potential future performance problems.
• Independently and collaboratively troubleshoot and interpret complex problems and provide technical support and root-cause analysis for network hardware and associated systems such as switches, routers, wireless access points, communications systems, and controllers.
• Maintain current knowledge of industry trends and technologies.
• Proactively create broad and detailed usage reports for leadership, planning events, and other activities as required.
• Produce and maintain up-to-date documentation and drawings of network systems infrastructure, architectural documents, procedures, policies, and workflows.
• Provide training across organizational departments to support services, junior staff, and end users, including students and interns. This includes developing training documentation.
• Gather user requirements and identify, predict, interpret, and evaluate system requirements.
• Analyze equipment performance records to determine the need for repair, upgrades, or replacement.
• Maintain logs, maintenance and repair records, and system documentation.
• Research new technology and implement or recommend its implementation.
• Coordinate with vendors and University personnel to facilitate purchases.
• Create, log, update, and close trouble tickets within the university’s ticketing system.
• Participate in capacity planning, support the creation and maintenance of network disaster recovery plans, and proactively monitor local/wireless network performance.
• Maintain confidentiality regarding the information being processed, stored, or accessed on the university’s systems.
• Perform other duties as assigned.

Knowledge Skills and Abilities

• Well-versed in core networking concepts, network monitoring, and troubleshooting LANs, WANs, VPN solutions, routers, switches, virtualized and physical appliances.
• Good understanding of information security rules and regulations related to data confidentiality (e.g., FERPA, HIPAA, and PCI).
• Skilled in designing, implementing, and maintaining a wired and wireless local area network, including access point installation/ configuration and use of management platform interfaces.
• Skilled in using network monitoring tools to proactively monitor a variety of network conditions.
• Proficient in IP addressing/subnetting, protocol analysis tools, and monitoring tools.
• Ability to work successfully independently and in a team environment, prioritizing the needs of the team.
• Ability to actively pursue and continue professional development and training related to networking and information technology.
• Ability to take on new technology, utilizing available learning resources, attend classes/seminars/workshops, and other professional development opportunities.
• Advanced critical thinking, troubleshooting, and problem-solving skills.
• Ability to maintain confidentiality and professionalism in all aspects of the job.
• Ability to manage multiple tasks with frequent interruptions.
• Ability to manage multiple priorities.
• Ability to diffuse and manage volatile and stressful situations.
• Ability to communicate in non-technical terms to community members with a customer service focus.
• Ability to work effectively with individuals from diverse communities and cultures.
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

Required Education Associates Degree or at least 60 college hours. Note that up to two years of additional relevant experience in areas identified below will be considered in lieu of listed education. Required Work Experience

• Relevant experience with Multiprotocol Wireless Networks in a managed environment, including wireless LAN controllers.
• Relevant experience with Multiprotocol Local Area Networks.
• Relevant experience with Network Security appliances or Network Access Control software.
• Relevant experience with managed switches using CLI and GUI to configure switches.
• Relevant experience with network security tools, procedures, and best practices., * Associates Degree in Computer Science or in a related field.
• Experience in System Administration, specifically for higher education.
• One (1) year of experience with Multiprotocol Wireless Networks in a managed environment including wireless LAN controllers (local and cloud-based).
• One (1) year of experience with Multiprotocol Local Area Networks including routing and switching.
• One (1) year of experience with Network Security appliances or Network Access Control software, and/or Authorization / Access Control systems.
• Relevant certification (CCNA, CWNA, Network+, or similar).
• Experience in networking in virtual environments, as well as network security tools, procedures, and best practices.

Required Certifications, Licenses or Registrations

• Must have a valid drivers license, driving record that is insurable by UIW insurance carrier, and be at least 21 years of age, as required to drive for UIW.
• Ability to successfully acquire military clearance to access UIW systems/employees located at the local military bases of Ft. Sam Houston JBSA, Lackland AFB, and Randolph AFB.

Work Hours Typical work week is M-F 8AM to 5PM with flexibility with extended hours as needed to meet departmental goals. Extended hours may include some evening hours, weekend work, and occasional over-night hours as needed to execute upgrades an/or meet departmental goals. Physical Demands

• Ability to lift up to 30lbs of computer equipment.
• Ability to reach overhead, bend, squat to retrieve and install computer and related equipment.
• Ability to push/pull equipment carts holding up to 100lbs.
• Ability to actively engage in troubleshooting and installation activities for extended periods of time.
• Ability to regularly move about main campus and local satellite campuses to provide customer install/troubleshooting services as needed throughout the day.
• Ability to move about campus and event venues to provide IT support as needed during assigned events.
• Ability to regularly move about campus actively engage faculty, staff, and potential/current students, as well as attend meetings on and off campus., 3. * This position requires an Associate’s Degree or 60 college hours AND relevant experience in each of the following: (a) Multiprotocol Wireless Networks in a managed environment including wireless LAN technologies; (b) Multiprotocol Local Area Networks; (c) Network Security appliances or Network Access Control software; (d) managed switches using CL1 and GUI to configure switches; and (e) network security tools, procedures, and best practices. Note that up to two years of additional relevant experience in said areas will be considered in lieu of listed education. Do you have at least one of the following?
• No
• Yes, Associates Degree/60 college hours + relevant experience in each of the 5 areas identified
• Yes, 30 college hours + greater than 1 year of relevant experience in each of the 5 areas identified
• Yes, High School Diploma/GED equivalent with greater than + 2 years of relevant experience in each of the 5 areas identified 4. * Do you currently have a valid driver’s license AND are you at least 21 years of age, as required to drive for UIW?
• No
• Yes, I have a valid driver license and I am at least 21 years old

UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program (EAP), wellness programs, employee discount program, Public Service Loan Forgiveness (PSLF) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.