Workforce Development (GoodwillNext) Coach

This position is based out of our corporate office (1635 W. Michigan St. Indianapolis) and the overall range is $22-$25/hr. including benefits (below), GoodwillNext develops education and certification solutions for individuals with a high school diploma to increase their economic mobility and help close growing skills gaps in the communities we serve. The program supports individuals who are underemployed or unemployed by providing pathways to sustainable careers. This role provides career guidance, training, employment placement, and barrier-removal support to help participants achieve their educational and career goals. This role works with mission leadership to coordinate funding, connect participants with available resources, and ensure compliance with required data tracking and reporting. This position collaborates across workforce development and mission-based programs, including SNAP Employment and Training (SNAP E&T), employment services, education and training programs, and barrier-removal services, to provide comprehensive, wraparound support. This role works with minimal supervision and relies on initiative and self-direction to meet established program and organizational goals.

Example Duties and Activities

• Implements and adheres to all components of the GoodwillNext program, including job readiness, training, work experience, employment, retention, and partnerships.
• Assesses participants to determine the nature and level of support needed and connects them to appropriate services, including internal mission programs and community resources.
• Coaches participants to set and achieve long-term educational and employment goals; conducts ongoing one-on-one follow-up to monitor progress and provide guidance.
• Organizes and delivers job readiness preparation in individual or small group settings; stays informed on current labor market trends to share relevant employment opportunities.
• Develops and maintains relationships with community partners, including internal staff, community agencies, educational institutions, financial partners, and employers, to expand available support services. Serves as a primary point of contact for partner referrals.
• Collaborates with mission program teams (e.g., SNAP E&T, employment services, and barrier removal programs) to coordinate services and ensure participants receive comprehensive support.
• Maintains participant records and databases; generates reports, tracks progress, and ensures accurate documentation using multiple reporting systems.
• Contributes to program evaluation and continuous improvement efforts for GoodwillNext.

• Degree and Credential Requirements - NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
• Industry Expertise - Has worked assisting people with personal development plans that have included education, employment, and/or financial goals that have improved their situation.
• Established Contacts - Maintains and grows a professional network of community resources, health care providers, and others as appropriate to the organization.
• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers’ needs. Delivers information in person, in writing, and in a digital world.
• Technical Knowledge - Has working knowledge of G Suite, MS Office, and Indiana Career Connect (ICC). Prior Efforts to Outcomes (ETO) knowledge is an additional plus.
• Client Engagement - Takes a strengths-based, client-centered approach to developing relationships at all levels while establishing appropriate boundaries. Adept at delivering feedback that is constructive and unbiased. Creates and maintains a safe environment for open discussions.
• Self- and Team-Reflection - Evaluates one’s own attitudes and actions to recognize successes and areas for self-improvement. Seeks and replies appropriately to feedback. Elicits and considers differing viewpoints when reviewing issues.Models concepts of motivational interviewing, coaching, and reflective practice.
• Autonomy - Takes initiative without waiting to be directed, does what is asked, and works until the job is completed. Takes ownership of mistakes and learns from them rather than makes excuses.

Preferred Competencies

• Information Monitoring - Collects and reviews information to manage or improve processes and/or activities.

Other Requirements

• Ability to occasionally work a flexible schedule beyond normal business hours.
• Travel - is willing to travel to participants’ homes, workplaces, community centers, and other venues at times that are convenient to individuals being served.
• Background Screening - All candidates must pass a pre-employment background check. Must have a valid driver’s license, up-to-date auto insurance, and a good driving record.

• This position is supported by grant funding and is considered at-will employment. While the organization anticipates the role will continue long-term, continuation of the position is dependent upon the availability and renewal of grant funding.

Benefits: Full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Generous paid time off (PTO) and paid holidays
• Sabbatical and parental leaves
• Life, dental and vision insurance
• Short- and long-term disability plans
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Retirement planning options with generous company % match
• Eligible for the Public Student Loan Forgiveness (PSLF) program