Software Engineer III - Platform Engineer

This position focuses on production support and governance for operational excellence, including:

• Production support, observability, and production governance/management

• Designing operating models and process controls

• Participating in audits and compliance activities

• Designing dashboards and views

• Proficient use of Copilot to improve day-to-day efficiency

• Providing production stability metrics and insights to management

• Acting as a gatekeeper for GBP production processes and standards

• Leading meetings, driving decisions, and coordinating cross-functional stakeholders

Key technical skills required:

• AWS

• Logging and monitoring tools: Splunk, Dynatrace, Datadog, CloudWatch

ServiceNow

• Kafka

• API design/integration and troubleshooting

• Incident, problem, and change management (ITIL-aligned)

• SRE/operations metrics (availability, reliability, MTTR, SLA/SLO reporting)

• Root cause analysis and post-incident governance

• SQL and data analysis for operational reporting

• CI/CD awareness and release governance

• Strong communication, stakeholder management, and documentation skill

Required experience and skills

• 6+ years of IT troubleshooting, resolution, and maintenance experience.
• Experience with large-scale on-premises and public-cloud environments, preferably AWS.
• Strong observability and monitoring knowledge, including Grafana, Dynatrace, Prometheus, Datadog, and Splunk.
• Familiarity with CI/CD and infrastructure tools such as Jenkins, GitLab, and Terraform.
• Familiarity with EKS, Kubernetes, Docker, and common networking issues.
• A proactive approach to learning and recommending new technologies

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs., Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.