IT Infrastructure and Services Coordinator

Lead the planning, integration, and oversight of ESC Region 13’s IT Infrastructure, including networks, enterprise systems, cybersecurity, and user support. Provide managerial and technical leadership over the Network, Systems, and Helpdesk teams, ensuring alignment with organizational standards, client service excellence, and compliance. Coordinate strategic initiatives such as E-rate, regional technology leadership engagement, and documentation of internal processes using AI agents., * Supervise network and systems, and support teams to ensure high-quality service delivery

• Manage the development and execution of technology service offerings for ESC Region 13 and regional districts
• Maintain and improve server infrastructure and cybersecurity posture
• Ensure alignment of internal and external IT services with industry standards
• Lead E-rate implementation, compliance tracking, and service optimization
• Serve as primary liaison to district technology leaders; coordinate two regional meetings per year
• Serve as a co-representative of Vision 13 IT Technology alongside the CTO in front of districts, jointly leading strategic initiatives to generate revenue through network and technology services.
• Support strategic AI documentation efforts and process automation in partnership with the CTO
• Participate in and lead stakeholder meetings related to client service and infrastructure
• Monitor system performance and lead remediation efforts when necessary
• Work collaboratively with CTO to align infrastructure decisions with organizational vision and revenue strategies
• Perform other duties as assigned

Supervisory Responsibilities:

• Supervise assigned technical staff, including hiring, scheduling, task assignment, performance review, and development
• Provide mentorship and establish professional growth goals aligned with team and organizational priorities

Budget Responsibilities:

• Develop and manage the annual budgets for IT infrastructure and services
• Provide cost projections, service pricing, and funding strategy for internal operations and district-facing services
• Manage invoicing and vendor contracts related to enterprise software and SaaS solutions
• Contribute to strategic financial planning aimed at revenue generation through innovative technology initiatives in collaboration with the CTO.

• Bachelor’s degree in Computer Science or a related field
• 5 years of experience in systems administration or network administration in an enterprise environment
• 3 years of experience in a leadership or supervisory role in IT Experience managing services to external clients and vendors
• Experience managing services to external clients and vendors

Preferred Qualifications (Knowledge, Skills & Education/Certificates):

• Three years of work experience with database technologies
• Three years of work experience with virtualization solutions
• Industry certifications such as CCNA, CompTIA Security+, RHCE, or MCSE
• Experience leading cross-functional technical teams
• Experience with budget development and oversight
• Experience coordinating technology services for public sector clients or educational institutions
• Familiarity with cybersecurity standards and disaster recovery planning

Knowledge and Skills: Technical Proficiency:

• Proficient in managing enterprise solutions, server administration (Windows and Linux), Active Directory, virtualization platforms (VMware), enterprise backup and recovery, storage, and directory services
• Solid understanding of network operations, including firewalls, switches, DNS, DHCP, VLANs, and endpoint management
• Skilled in scripting (e.g., PowerShell, BASH) and cloud technologies (Azure, AWS)
• Familiarity with security and compliance standards including encryption, patch management, and disaster recovery

Leadership and Communication:

• Strong managerial skills in team supervision, coaching, and expectation-setting
• Effective communication with internal teams and district-level technology directors
• Skilled in facilitating collaborative decision-making and service prioritization
• Strong customer service orientation
• Project and Operational Management:
• Experience in leading and documenting technology projects and service delivery standards
• Knowledgeable in enterprise technology lifecycle planning
• Ability to conduct root cause analysis and proactively improve systems reliability

Cybersecurity and Governance:

• Capable of implementing and enforcing security protocols and best practices
• Coordinates internal assessments and remediation processes related to IT security
• Maintains incident response documentation and system hardening standards

Process Documentation and AI Tools:

• Familiarity with AI-related governance, data structures, and strategic planning is essential.
• Leads efforts to document policies and technical processes with support from AI agents and automation tools
• Promotes continuous improvement through standardization of workflows, * Must be able to work in a fast-paced environment with multiple competing priorities
• Indoor office environment with some remote work flexibility
• Physically able to lift and move PC systems, servers, or networking components up to 40 lbs
• Occasional evening or weekend work may be required
• On-call for critical infrastructure and network emergencies
• Some travel within the region for district support or technical service coordination

Equipment Used:

• Computer, peripherals, and general office equipment
• Server and networking equipment

Salary: This is a full-time, twelve (12) month position at 232 days, with a salary in the range of $100,061.00-$120,326.00.